911 Network Engineer Field Technician

Quantum Sky; Hagåtña (GU); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

Parental leave

Professional development reimbursement

Job summary

Quantum Sky is seeking a 911 Network Engineer to support its public safety NG9-1-1 solution across CONUS, Hawaii, and Guam. You will work with PSAPs, coordinate with vendors, and guide cross-functional teams to ensure reliable operations.

The role requires a strong background in networking, VoIP, security, and Windows/Linux systems, with a focus on rapid response during emergencies and staying ahead of industry developments.

Qualifications

• Bachelor degree or equivalent work experience required.
• 10+ years in IT systems, telecommunications, and networking; public safety setting desirable.
• Understanding of TCP/IP, ports and protocols, OSI model, security elements; Cisco gear expertise.

Responsibilities

• Collaborate with stakeholders including executive leadership and agencies.
• Coordinate with vendors and manage relationships for system integration.
• Monitor system health and performance; implement improvements to optimize reliability.
• Diagnose and resolve complex telecom issues and guide support teams.
• Maintain detailed configuration records and survey reports.
• Coordinate installation/repair with government and military personnel.
• Stay current with industry trends and technologies.
• Diagnose and fix system failures with vendor coordination.

Skills

10+ years IT experience

Public safety IT

TCP/IP networking

VoIP QoS

Windows/Linux administration

Security concepts

Vendor coordination

Stakeholder communication

Problem solving

Emergency response

Education

Bachelor degree

Tools

Cisco routers & switches

Firewall administration

SolarWinds Wireshark

Job description

Description

Quantum Sky is searching for a 911 Network Engineer with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer’s Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage projects to meet deliverables on time and within scope.

Responsibilities

• Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
• Coordinate activities with telecommunications vendors and manage relationships to ensure successful system integration
• Monitor and evaluate systems health and performance to ensure compliance with operational standards. Implement improvements to optimize bandwidth, reduce latency, and enhance system reliability.
• Diagnose and resolve complex telecommunications issues, including connectivity problems and system faults. Provide technical guidance to support teams and ensure efficient resolution of issues.
• Maintain detailed records of system configurations, network diagrams, cabling, testing, changes made, and resolution steps for survey report.
• Work closely with engineers, project managers, and other team members to ensure seamless project execution. Communicate effectively with government and military personnel to coordinate installation and repair activities.
• Stay current with industry trends, best practices, and new technologies.
• Diagnosing and fix system failures, degraded transmission quality, and broken physical wiring or software configurations, with coordination of vendors.

Qualifications

Required

• Bachelor Degree, or equivalent work experience
• Minimum of 10 years of experience in IT systems, Telecommunications, and networking. Experience in a 9-1-1 or public safety setting is highly desirable.
• Understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth, and common security elements In-depth knowledge of Cisco routers, switches, and firewalls.
• Proficient in network protocols (BGP, OSPF, EIGRP, MPLS).
• Experience with VoIP technologies and QoS implementations.
• Experience with legacy telephony technologies (PRI, POTS, CAMA)
• Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark).
• Extensive knowledge with Cisco line of network equipment. Additional vendor network equipment (Juniper, Fortinet, Ubiquiti, etc.) experience a plus
• Proficiency in Windows Operating Systems (Workstation and Server)
• Experience with Windows Domain environments
• Experience in Linux Operating Systems
• Experience supporting Direct Current (DC) powered facilities and equipment a plus.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work effectively under pressure and in emergency situations.

Certifications

• Relevant certifications such as CompTIA A+, Network+, Linux+, Certified IP Telecom Network Specialist (CIPTS), Certified Telecommunications Network Specialist (CTNS), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Certified Fiber Optic Specialist (CFOS). Security-related certifications (e.g., CompTIA Security+, Cisco Security) are advantageous.

Clearance

• Minimum of Secret eligibility.

Compensation

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $70,000-$100,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Location US-Hagatna

ID 2026-2065

Category Information Technology

Position Type Full-Time