911 Network Engineer Field Technician

Tyto Athene, LLC; Northern (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Quantum Sky Engineering LLC is seeking a seasoned 911 Network Engineer to support our NG9-1-1 solution across CONUS, Hawaii, and Guam. You will interface with PSAPs, government agencies, and vendors to ensure reliable network performance and timely project deliverables.

Responsibilities include coordinating with stakeholders, monitoring network health, diagnosing complex issues, and maintaining thorough documentation.

Qualifications

• Bachelor Degree or equivalent work experience.
• 10+ years in IT systems, telecommunications, and networking; 9-1-1/public safety experience desirable.
• Strong knowledge of TCP/IP, routing, OSI, security elements; Cisco routers/switches/firewalls experience.
• VoIP and QoS experience; legacy telephony such as PRI, POTS.
• Familiarity with network monitoring tools (SolarWinds, Wireshark).
• Proficiency in Windows and Linux OS; DC powered facilities experience a plus.
• Excellent communication and collaboration; ability to perform under pressure.

Responsibilities

• Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
• Coordinate activities with telecommunications vendors and manage relationships to ensure successful system integration.
• Monitor and evaluate systems health and performance to ensure compliance with operational standards; implement improvements to reduce latency and enhance reliability.
• Diagnose and resolve complex telecommunications issues; provide technical guidance to support teams.
• Maintain detailed records of configurations, diagrams, cabling, testing, changes, and resolution steps.
• Work with engineers and project managers to ensure seamless project execution and coordinate with government and military personnel.
• Stay current with industry trends, best practices, and new technologies.
• Diagnose and fix system failures, degraded transmission, and faulty wiring or software configurations with vendor coordination.

Job description

Description

Quantum Sky is searching for a 911 Network Engineer with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer’s Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage projects to meet deliverables on time and within scope.

Responsibilities:

• Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.


• Coordinate activities with telecommunications vendors and manage relationships to ensure successful system integration


• Monitor and evaluate systems health and performance to ensure compliance with operational standards. Implement improvements to optimize bandwidth, reduce latency, and enhance system reliability.


• Diagnose and resolve complex telecommunications issues, including connectivity problems and system faults. Provide technical guidance to support teams and ensure efficient resolution of issues.


• Maintain detailed records of system configurations, network diagrams, cabling, testing, changes made, and resolution steps for survey report.


• Work closely with engineers, project managers, and other team members to ensure seamless project execution. Communicate effectively with government and military personnel to coordinate installation and repair activities.


• Stay current with industry trends, best practices, and new technologies.


• Diagnosing and fix system failures, degraded transmission quality, and broken physical wiring or software configurations, with coordination of vendors.

Qualifications

Required:

• Bachelor Degree, or equivalent work experience


• Minimum of 10 years of experience in IT systems, Telecommunications, and networking. Experience in a 9-1-1 or public safety setting is highly desirable.


• Understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defense-in-depth, and common security elements In-depth knowledge of Cisco routers, switches, and firewalls.


• Proficient in network protocols (BGP, OSPF, EIGRP, MPLS).


• Experience with VoIP technologies and QoS implementations.


• Experience with legacy telephony technologies (PRI, POTS, CAMA)


• Familiarity with network monitoring tools (e.g., SolarWinds, Wireshark).


• Extensive knowledge with Cisco line of network equipment. Additional vendor network equipment (Juniper, Fortinet, Ubiquiti, etc.) experience a plus


• Proficiency in Windows Operating Systems (Workstation and Server)


• Experience with Windows Domain environments


• Experience in Linux Operating Systems


• Experience supporting Direct Current (DC) powered facilities and equipment a plus.


• Strong analytical and problem-solving abilities.


• Excellent communication and collaboration skills.


• Ability to work effectively under pressure and in emergency situations.

Certifications:

• Relevant certifications such as CompTIA A+, Network+, Linux+, Certified IP Telecom Network Specialist (CIPTS), Certified Telecommunications Network Specialist (CTNS), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Certified Fiber Optic Specialist (CFOS). Security-related certifications (e.g., CompTIA Security+, Cisco Security) are advantageous.

Clearance:

• Minimum of Secret eligibility.

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $70,000-$100,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.