911 Systems Program Manager

Tyto Athene, LLC; San Diego, Northern (CA, KY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Tyto Athene is seeking a 911 Program Manager with public safety expertise to lead our Enterprise NG9-1-1 solution, supporting PSAPs across CONUS, Hawaii, and Guam. You will coordinate with executives, agencies, vendors, and technical staff to ensure the system is delivered on time and within scope.

The role requires strong project management, MS Office proficiency, and the ability to translate complex requirements into clear plans, milestones, and budgets while maintaining professionalism in a

Qualifications

• Minimum of 10 years of program management experience with 5+ years in 9-1-1 or public safety settings.
• MS Office, predominately Project, Word and Excel.
• Experience with 911 Call Handling Platforms, CAD Platforms, and Telephony.
• Strong analytical and problem-solving abilities; excellent communication and collaboration skills.
• Ability to work effectively under pressure and in emergency situations.

Responsibilities

• Collaborate with executive leadership, government agencies, vendors, and technical staff.
• Coordinate activities with vendors and manage relationships for system integration.
• Work with cross-functional teams to support project tasks.
• Drive project execution by organizing work, tracking milestones, identifying risks, and prioritizing tasks.
• Translate business priorities into plans, timelines, and follow-through.
• Provide recommendations to improve execution and decision-making.
• Independently assess issues and move forward with limited direction.
• Stay current with industry trends and technologies.
• Monitor projects and oversee project managers to ensure goals are met.

Skills

Public safety project management

Analytical thinking

Communication

Collaboration

Ability to work under pressure

Tools

MS Office (Project, Word, Excel)

Job description

Description

Quantum Sky is searching for a 911 Program Manager with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer’s Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage project teams and budgets to deliver the system on time and within scope.

Responsibilities:

• Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
• Coordinate activities with telecommunications vendors and manage relationships to ensure successful system integration
• Work closely with cross-functional teams to support project related tasks and
• Drive project execution by organizing work, tracking milestones, identifying risks, following up on action items, and helping leaders prioritize critical tasks in a fast-paced and changing environment.
• Partner with leadership to translate business priorities into clear plans, actions, timelines, and follow-through, ensuring key initiatives remain organized, visible, and moving forward.
• Use business acumen to understand the organization’s priorities, connect the work to broader business outcomes, and provide thoughtful recommendations that help improve execution and decision-making.
• Independently assess issues, gather relevant information, develop options, and move forward with limited direction while knowing when to escape for leadership input.
• Stay current with industry trends, best practices, and new technologies.
• This role requires a strong, independent thinker and doer who is highly organized, proactive, detail-oriented, adaptable, and comfortable balancing multiple priorities while maintaining a high level of professionalism and follow-through Evaluating and assessing the programs’ strengths and weaknesses
• Monitoring projects and overseeing project managers to ensure goals are met

Qualifications

Required:

• Minimum of 10 years of experience in program management, minimum of 5 years’ experience in a 9-1-1 or public safety setting is highly desirable.
• MS Office, predominately Project, Word and Excel
• 911 Call Handling Platforms
• 911 CAD Platforms
• 911 Telephony
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work effectively under pressure and in emergency situations.

Travel:

• Up 30% travel CONUS and OCONUS

Clearance:

• Minimum Secret eligibility.

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $120,000-$170,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology.

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.