911 Emergency Communications Specialist

City-of-Raleigh-N; Raleigh (NC); On-site; USD 36,000 - 56,000; Full time

Job summary

City of Raleigh is seeking an Emergency Communication Call Taker to handle 911 and non-emergency calls, gather essential information, and relay critical instructions. The role includes potential lead duties, night/weekend shifts, and disaster response availability.

Applicants should have a high school diploma (or GED) and CPR certification; related emergency communications experience is preferred. Training begins with academy scheduled 01/14/2027, including assessments and interviews.

Qualifications

• High School diploma or GED; Less than 1 year experience in emergency communications, or related field.
• Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

Responsibilities

• Receives and responds to 911 and non-emergency public safety calls; obtains and records information provided by callers; prioritizes actions; provides pre-arrival instructions according to predetermined protocols
• Receives general inquiries and provides routine, non-technical information; refers non-routine calls and requests to appropriate staff member or department
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio
• Performs call back on disconnected calls; determines nature and location of issue and required services; and enters information in system as needed
• Performs other duties of a similar nature and level as assigned

Skills

Information gathering

Caller communication

Prioritization

Lead work coordination

Typing/record-keeping

Education

High School diploma or GED

CPR certification

Job description

City of Raleigh is seeking an Emergency Communication Call Taker to handle 911 and non-emergency calls, gather essential information, and relay critical instructions. The role includes potential lead duties, night/weekend shifts, and disaster response availability.

Applicants should have a high school diploma (or GED) and CPR certification; related emergency communications experience is preferred. Training begins with academy scheduled 01/14/2027, including assessments and interviews.