911 Dispatcher-Entry Level

City of Lincoln; Lincoln City (OR); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

LCPEA union represented

Job summary

City of Lincoln in Lincoln City, Oregon seeks an Entry Level 911 Dispatcher to handle calls, dispatch safety units, and keep accurate records in a fast-paced multi-agency environment.

Requirements include a high school diploma, typing 35 wpm, ability to multi-task under stress, and willingness to learn through DPSST training. Compensation ranges from $31.33 to $39.98 per hour for full-time union-represented work; apply by Sept 21, 2026.

Qualifications

• Typing speed at least 35 words per minute.
• Proven ability to communicate clearly in high-stress situations.
• Ability to multi-task and stay calm during emergencies.

Responsibilities

• Receive 911 and other emergency calls and dispatch appropriate safety units.
• Provide EMS information and monitor radio frequencies.
• Operate CAD, LEDS, and NCIC terminals to retrieve data.
• Maintain accurate logs, forms, and files.
• Ensure proper data disclosure in line with laws and regulations.

Skills

Typing 35 wpm

Strong written and verbal comms

Ability to multi-task under stress

Emergency communications knowledge

Education

High school diploma or equivalent

Tools

CAD

LEDS

NCIC

Job description

• Location 801 Southwest Highway 101,Lincoln City, OR, 97367,United States
• Base Pay $31.33 - $39.98 / Hour
• Job Category Police Department, Telecommunications, Emergency Dispatcher
• Industry Law Enforcement, First Responder, Dispatcher
• Employee Type Full Time
• Required Degree High school
• Manage Others No

• Phone [phone]
• Email [e-mail]

EMPLOYMENT OPPORTUNITY

911 Dispatcher-Entry Level

Compensation: $31.33-$39.98 per hour

Full-Time—LCPEA Union Represented

OPEN UNTIL FILLED

Next Look at Applications: September 21, 2026

Ready to take on a meaningful challenge? Becoming a 911 professional isn’t easy—but that’s what makes it so rewarding. This career demands dedication, quick thinking, and a heart for service. Additional testing must be completed prior to the closing date of this announcement in order to be considered. Please see the full summary for full job description and benefit details.

If you're ready to step into a role where you can make a real impact every day every day,

Summary

PURPOSE OF POSITION: In a multi-agency dispatch center, receive calls from the public regarding crime and emergency situations, dispatch appropriate safety service response, maintain records of actions taken, monitor, and operate various radio and computer equipment.

ESSENTIAL JOB FUNCTIONS:

Receive incoming 911 and other telephone calls/reports on emergency situations. Radio broadcast response instructions to affected safety service unit.

Provide emergency medical information to callers as necessary.

Monitor radio frequencies of City and other public jurisdictions and maintain communication channels.

Operate CAD, LEDS and NCIC computer terminal and respond to field requests for information on persons and property.

Retrieve information on wants and warrants, vehicle registration, driver's license data, criminal history summaries and law enforcement reports.

Review and ensure accuracy of information and enter data to computer.

Maintain departmental logs, forms, indices and files related to departmental functions.

Type various reports as required. Code, copy, file and distribute/route a variety of records and reports.

Retrieve information from computerized law enforcement records systems, police files, etc. and provide to appropriate and/or requesting party. Ensure proper disclosure in accordance with State law and police regulations.

Maintain cooperative, positive and professional working relationships with City staff, other organizations and the public.

Follow all safety rules and procedures for work areas.

Other related duties as assigned.

AUXILIARY JOB FUNCTIONS: Provide assistance to other staff as workload and staffing levels dictate. Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility. Maintain work areas in a clean and orderly manner.

SUPERVISORY RESPONSIBILITIES: Supervision is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel on department policies and practices.

SUPERVISION RECEIVED: Works under the general supervision of the 911 Operations Manager.

WORKING CONDITIONS:

Usual office working conditions. The noise level in the work environment is not typical of most office environments due to communications equipment and other voices.

PHYSICAL DEMANDS OF POSITION:

While performing the duties of this position, the employee is frequently required to sit, communicate (hear and speak) and reach and manipulate objects, tools or controls. Duties involve moving materials weighing up to 10 pounds on a regular basis. The employee must be able to wear a headset during the entire shift. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, dispatch equipment, etc.

MANDATORY REQUIREMENTS: Demonstrated excellent written and verbal communication skills. This includes advanced knowledge and application of English grammar and spelling. Proven ability to receive and assimilate information quickly and in times of stress and exercise good judgment and decision-making. General knowledge of emergency service organizations and functions, including care and use of electronic communications equipment, record keeping and filing systems. High school education or equivalent supplemented by additional related training and one year general office experience or any satisfactory combination of experience and training that demonstrates the knowledge, skills and abilities to perform the above duties. Typing speed of at least 35 words per minute. Ability to multi-task under stressful conditions or during emergencies while remaining calm and focused. Must be able to work varied shifts, holidays and weekends. Must be able to respond to requests to work on short notice and be available for mandatory overtime and shift extensions.

• Evidence of typing proficiency--A free typing test and certificate are available at www.typing.com. Typing test must be dated within one month of application. Qualified applicants must have a typing score of 35 words per minute with 85-90% accuracy. Attach the certificate to your resume for upload.

SPECIAL REQUIREMENTS/LICENSES: Must be able to obtain LEDS certification within 6 months of hire and attend DPSST Telecommunicator and Emergency Medical Dispatch training within 12 months of employment. Must also possess a current CPR/First Aid card or the ability to obtain one within six (6) months of employment and the ability to maintain one throughout employment.

DESIRABLE REQUIREMENTS: Previous experience in an emergency service environment. Possession of LEDS certification.

Selection Process

Upon completion of the exam, all candidate scores are automatically forwarded to the Lincoln City Human Resources Department. Qualifying candidate information will be sent to the Lincoln City Police Department for review. Applicants that meet the requirements of the position may be invited to participate in additional stages of the department’s selection process, including: panel interview, sit-along, Chief’s interview, and background investigation.

• Completion of the application process for testing.
• Review all information related to the Lincoln City Police Department Dispatch position, including minimum requirements, salary and benefits.
• Detailed information about the testing process for emergency communications.
• Schedule your own convenient test time. Tests are offered multiple times a week, including Saturdays.

Final candidates will receive a conditional job offer. This offer is subject to the successful completion of a psychological and a pre-employment medical examination. Once complete, a final offer will be extended, and a starting date will be determined.

Hired individuals are required to attend the Dispatcher Academy class at the DPSST headquarters located in Salem, Oregon. This includes a three-week basic telecommunications course and a three-day emergency medical dispatcher class. Class attendance dates are dependent on DPSST Academy availability. Candidates must keep in mind that they must pass a DPSST training period as part of the minimum qualifications for employment.

The hiring process can take anywhere from 6 to 8 weeks upon a conditional job offer.

Applications must be completed by September 21, 2026, for consideration in the first round of applicants.

Questions about the recruitment should be directed to:

Abigail Edwards, Director of Human Resources