911 Dispatcher – Emergency Communications Specialist

Emergency Telecommunicator Services; Lattimer (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher in the Lattimer Mines, PA area. The role involves taking emergency and nonemergency calls, confirming locations, coordinating responders, and relaying information according to agency procedures.

Applicants should have a high school diploma or equivalent, with prior emergency communications experience or certifications preferred. The position may require overnight shifts, weekends, holidays, and overtime.

Qualifications

• High school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants or require current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer

Organizational skills

Education

High school diploma

Job description

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher in the Lattimer Mines, PA area. The role involves taking emergency and nonemergency calls, confirming locations, coordinating responders, and relaying information according to agency procedures.

Applicants should have a high school diploma or equivalent, with prior emergency communications experience or certifications preferred. The position may require overnight shifts, weekends, holidays, and overtime.