911/311 Dispatcher — Emergency Response Specialist

City of University Park; University Park (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A municipal organization is seeking a dispatcher to perform emergency and non-emergency call handling, including 911/311 services. The role requires strong multitasking skills, the ability to work autonomously, and adherence to a flexible schedule involving nights and weekends. Candidates should have a high school diploma and preferably three years of dispatching experience, with TCOLE Certification being favorable. Essential duties include dispatching services and providing crucial information during emergencies.

Qualifications

• Three years of experience working as a dispatcher preferred.
• TCOLE Telecommunications Officer Certification preferred.
• Must be able to work a flexible work schedule including rotating shifts.

Responsibilities

• Dispatches and assigns police, fire, and emergency medical services.
• Answers 911/311 service lines and provides accurate information.
• Gives pre-arrival medical and CPR instructions over the telephone.

Skills

Multitasking skills

Ability to work autonomously

Typing speed of 30 words per minute

Education

High school diploma or equivalent

Job description

A municipal organization is seeking a dispatcher to perform emergency and non-emergency call handling, including 911/311 services. The role requires strong multitasking skills, the ability to work autonomously, and adherence to a flexible schedule involving nights and weekends. Candidates should have a high school diploma and preferably three years of dispatching experience, with TCOLE Certification being favorable. Essential duties include dispatching services and providing crucial information during emergencies.