9-1-1 Outreach Manager #00467

APCO International; Marion (VA); On-site; USD 85,000 - 90,000; Full time

Job summary

The Outreach Manager is part of the 9-1-1 & Geospatial Services Bureau and serves as the remote liaison between NG9-1-1 stakeholders and PSAPs and GIS departments for assigned localities. You will provide outreach, coordination, and technical assistance to strengthen interagency collaboration with local governments and regional entities.

This role supports statewide NG9-1-1 deployment and utilization, requires knowledge of public safety communications and GIS, and may involve irregular hours

Qualifications

• Extensive knowledge of public safety communications and GIS (NG9-1-1).
• Knowledge of PSAP applications software and hardware preferred.
• Ability to work with diverse stakeholders and governments.
• Proven ability to plan, organize, and work with minimal supervision.

Responsibilities

• Serve as remote liaison between NG9-1-1/Geospatial Services and PSAPs/GIS for assigned localities.
• Provide outreach and coordination, and assist stakeholders with NG9-1-1 deployment and GIS needs.
• Support statewide NG9-1-1 deployment and utilization and guidance to PSC and VGIN divisions.

Skills

Public safety communications

GIS

PSAP software

Collaboration

Independent work

Planning & organization

Monitoring GIS/NG9-1-1 trends

Job description

Title: 9-1-1 Outreach Manager #00467

State Role Title: Prog Admin Specialist III

Hiring Range: $85,000 - $90,000

Pay Band: 5

Agency: Dept of Emergency Management

Location: Region 4

Agency Website: https://www.vaemergency.gov/

Recruitment Type: General Public - G

Job Duties

The Outreach Manager is a member of the 9-1-1 & Geospatial Services Bureau (NGSB) Outreach Division and functions as the remote liaison between the NGSB and the Public Safety Answering Points (PSAPs) and Geographic Information Systems (GIS) Departments for assigned localities. The individual is this position provides the following to 9-1-1 and GIS stakeholders: effective 9-1-1 and geospatial outreach and coordination; technical assistance through the development and maintenance of collaborative relationships with local governments, regional organizations and other entities; offers guidance and assistance to stakeholders in support of the NGSB’s Public Safety Communications (PSC) and the Virginia Geographic Information Network (VGIN) divisions; and, supports the statewide deployment and utilization of NG9-1-1.

All VDEM employees are designated as essential personnel and may be required to work during emergency situations, such as inclement weather, and natural or man‑made disasters/events as directed. This may require irregular work hours, work at locations other than the official duty station and may include duties other than those specified in the employee’s official EWP.

Minimum Qualifications

• Extensive knowledge of public safety communications and GIS.
• Knowledge of GIS software strongly preferred.
• Knowledge of PSAP applications software and hardware strongly preferred.
• Ability to work collaboratively with all levels of staff, government personnel and the general public.
• Ability to work independently with little to no supervision.
• Ability to plan and organize job needs.
• Ability to monitor new trends and changes in GIS and 9-1-1 systems.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Applications will only be accepted on-line through the State Job website. Applications must include all work history and references. The decision to interview an applicant is solely based on the information provided in the application materials. Therefore, it is essential to provide enough information to make this assessment.

Employment is contingent upon satisfactory results of a fingerprint-based criminal history background check, Division of Motor Vehicle check, employment reference check, and E-Verify. The selected candidate must complete a State of Personal Economic Interests as a condition of employment, if applicable (Va. Code 2.2-3114). Other financial, credit, driving, or degree verification checks prior to employment may be required for certain positions. A one-year probationary period is required of all newly hired and re-hired Commonwealth of Virginia employees.

The salary for this position is negotiable up to the maximum hiring range listed in this posting. Offers will not be made outside of the hiring range.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply.

VDEM does not provide sponsorship or a STEM OPT extension to prospective or current employees. Applicants applying for a position with our agency must be legally authorized to work in the United States at the time of employment.

The Virginia Department of Emergency Management is an Equal Opportunity Employer.

Contact Information

Name: Human Resources

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer