9-1-1 Emergency Telecommunications Operator

Bastrop County; Bastrop, Northern (TX, KY); Hybride; USD 36 000 - 41 000; Plein temps

Résumé du poste

Bastrop County Emergency Communications Department is continually accepting applications for a full-time 9-1-1/Radio Dispatch Emergency Telecommunicator. The role involves answering emergency and non-emergency calls, entering data into CAD, and using a multi-line phone system to coordinate police, fire, and EMS response.

Employees will provide pre-arrival instructions, monitor radio channels, and dispatch units while maintaining records and performing related duties.

Qualifications

• Must pass position-specific testing and skill tests.
• Extensive background investigation conducted as required by TC OLE.

Responsabilités

• Answers incoming emergency and non-emergency calls using 9-1-1 CAD and multi-line phones.
• Provides pre-arrival instructions to emergency callers.
• Dispatches information to officers, firefighters or first responders via a public safety radio system.
• Maintains equipment and logs; supports TCIC/NCIC inquiries.

Connaissances

Clear communication

Ability to work under pressure

Multitasking

Formation

High school diploma

Description du poste

Bastrop County Employment Opportunity -
Telecommunications Operator (Continual Posting)

Bastrop County Emergency Communications Department is continually accepting applicationsfor full-time 9-1-1/Radio Dispatch Emergency Telecommunicator.

• This position answersincoming emergency and non-emergency telephone calls using a computer-based 9-1-1 system,complex mapping equipment, Teletype Device for the deaf (TDD/TTY) and computer-basedmulti-line non-emergency phones.
• Emergency Telecommunicators assess the need for Police,Fire and EMS.
• Gathers critical information and enters call information in Computer-AidedDispatch (CAD) system.
• Uses established protocols to provide pre-arrival instructions to emergency callers untilappropriate units arrive on scene.
• Prioritizes and uses a complex, computer-based Public SafetyRegional Radio system with multiple channels to deliver and manage calls for service to LawEnforcementOfficers, Firefighters or First Responders.
• Continuously monitors and responds toradio traffic for multipleagencies.

Starting Rate of Pay: $26.87/hr

Minimum Qualifications

• Must be a U.S. citizen and 18 years or older.
• Possess a high schooldiploma or equivalent and a current driver’s license with no suspensions.
• No felony or Class Aconviction, no Class B in the last 10 years’ Experience is not required but preferred.
• Must pass a Position specific testing and skillstest.
• Extensive background investigation will be performed asrequired by Texas Commission on Law Enforcement (TC OLE).

Job Description

• Job Title: 9-1-1 Emergency Telecommunicator
• Department: Emergency Communications
• Rate: $26.87
• FLSA Status: Non-Exempt

Summary:

Under the direct supervision of the Communications Shift Supervisor, thisposition answers incoming telephone calls from citizens via E9-1-1, teletype device for thedeaf, and multiple line administrative phones. Assesses the need for police, fire and EMS.Gathers critical information and enters call information in Computer-Aided Dispatch (CAD)system, and extensive mapping systems. Uses established protocols to provide pre-arrivalinstructions to emergency callers until appropriate units arrive on scene. Prioritizes anddispatches calls to officers, firefighters or first responders via a complex public safety radiosystem with multiple channels. Monitors and responds to radio traffic for multiple agencies.Enters and retrieves information from the Texas Crime Information Center (TCIC) and NationalCrime Information Center (NCIC) computer systems. Makes inquiries into Motor VehicleDivision and Driver License computers. Maintains wrecker files, impound and repossessionlogs. Issues incident numbers to field officers and investigators. Maintains equipment, workarea and supplyitems.

Supervision Received And Exercised

Receives supervision from the Communications Shift Supervisor, with further direction andguidance from the Communication Director.Exercises no supervision.

Other Functions

Performs other job related duties as directed by supervisor(s). Regularattendance is considered an Essential Function of this job.

NOTE: The essential functionsdescribe the general nature and level of work being performed by employees holding thisposition. This is not intended to be a comprehensive listing of all duties and responsibilitiesrequired, nor is all duties listed necessarily performed by any one employee so classified.

Minimum Qualifications

To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. The requirements listed below are representativeof the knowledge, skill, and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions. Training will beprovided.

Knowledge Of:

• Applicable laws as related to the operation of the agency;
• Personal Computer skills and software, including Microsoft Office and Excel;
• Professional Customer Service skills;
• Basic auditing and accounting fundamentals;
• Proper English usage,spelling, grammar, punctuation and speaking;
• Standard office policies, procedures, and equipment;
• Bastrop County Sheriff’s Office Policies and Procedures;
• Bastrop County Policies and Procedures;
• Emergency Communications Policies and SOP’s

Ability To:

• Pass a comprehensive background investigation;
• Work in a high-volume, fast-paced environment dealing with life-threateningsituations via telephone or radio with little margin for error;
• Possess skills in coordinating and handling multiple tasks simultaneously;
• Work under pressure, exercise good judgment and make sound decisions inemergency situations;
• Maintain composure, to respond to complaints and process informationaccurately;
• Remain calm and professional while questioning callers who may be verballyabusive, emotionally upset, uncooperative, frightened or hostile;
• Speak clearly, concisely and audibly;
• Work area is closed quarters with employees working in close proximity of eachother;
• Operate microphones and telephones that are also used by other employees;
• Perform multiple tasks simultaneously in an accurate and timely manner;
• Ability to quickly and accurately analyze situations and assess potentialconsequences of alternatives, then make logical decisions and takeappropriate action without undue delay;
• Professionally work with a wide variety of law enforcement and emergencypersonnel;
• Must be eligible for DPS TCIC/NCIC, and TLETS certifications;
• Communicate both verbally and in writing; in person and by telephone orcomputer;
• Understand and follow verbal and written instructions;
• Complete routine business correspondence;
• Properly interpret, understand and make decisions in accordance with laws,regulations and policies;
• Record, and disseminate accurate information from telephone conversations andpersonal contact;
• Function independently, exercise good judgment, manage multiple projects,and meet deadlines;
• Operate equipment required to perform essential job functions;
• Work independently in the absence of supervision;
• Work in a safety-conscious environment and to follow and promote goodsafety practices;
• Maintain confidentiality of information encountered in work activities at alltimes.

Irregular Hours:

Works designated shift schedule that includes nights, weekends and holidays requiredto meet operational needs of the emergency communications center.

Work up to 12 hour rotating shifts. Days off vary per week.

Essential personnel for Emergency Situations; discretion of department Director.

Physical Demands:

The physical demands described here are representative of those that must be met byan employee to successfully perform the essential duties of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions.

• Required to sit, type, answer phones, radio and data entry for extremely longperiods of time, and is unable to leave the workstation without relief;
• Regularly scheduled breaks or lunch are not provided;
• High level of stress due to nature of emergency call and radio volume;
• Ability to use computer based phone and other telecommunicationsequipment, including telephone/radio headset at all times.

Maintain effective audio-visual discrimination and perception needed for:

• Making observations, reading and writing, operating assigned equipment, andcommunicating with others;
• Employee must have visual abilities including close vision, distance vision,depth perception, peripheral vision, and the ability to adjust focus;
• Must have the ability to speak audibly, clearly and concisely in English.

Maintain physical condition needed to accomplish the performance of assigned dutiesand responsibilities, which may include:

• Walking, sitting, or standing for long periods of time;
• Lifting and carryingmaterials weighing up to 25 pounds such as files or stacks of records;
• Occasional climbing, stooping, crawling, squatting, and/or kneeling;
• Fine dexterity, ability to use of his/her hands and fingers to handle or feel,reach with hands or arms.

Maintain mental capacity sufficient to accomplish the performance of assigned duties andResponsibilities, which may include:

• Handling stressful situations;
• Interpreting federal laws and regulations;
• Ability to learn and retain complex information;
• Effective interaction and communication with others;
• Prepare clear andconcise reports;
• Make sound decisions in a manner consistent with the essential job functions.

Experience, Education, and Licensing

Any combination of experience and training that would likely provide the requiredknowledge and abilities is qualifying.

Experience: No experience is necessary, but prior experience is preferred.

Education: High school diploma or GED.

Licensing: Possess and maintain a valid Texas driver's license.

Selection Guidelines

• Formal application;
• Rating of education and experience;
• General aptitude test, multi-tasking test, oral interview;
• Medical exam, written and oralpsychological exam are required.
• Due to the nature of Law Enforcement a reference and extensive background check will beperformed.
• Other job-related tests may be required.

All position related licensing and training will be provided by the Agency.

NOTE: This position is subject to random and/or reasonable suspicion and/or post-accidenttesting for drugs and alcohol.

This job description does not constitute an employment agreement between the employerand employee and is subject to change by the employer as the needs of the employer andrequirements of the job change. The employee further understands, and accepts, that thisposition falls under the provision of an “At Will” employment, and under no circumstancesis a contract for employment.