9-1-1 Emergency Comm. Specialist - TCOLE Licensed

Bell County; Belton (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Bell County in Belton, Texas seeks a Telecommunicator to join the 911 dispatch team, handling emergency and non-emergency calls with professionalism and empathy.

The role involves shift leadership, training, data entry into TCIC/NCIC/CAD, and coordination with law enforcement, fire, and EMS. Requires a high school diploma and TCOLE Telecommunicator license.

Qualifications

• Must be able to read, write and speak English.
• Experience in high-stress call handling is a plus.

Responsibilities

• Answers multiple telephone lines; assesses emergency and non-emergency calls and enters data for dispatch.
• Acts as lead shift worker during supervisor absence and assists training new dispatchers.
• Maintains welfare checks on abandoned 911 calls and coordinates with responding units.
• Communicates over law enforcement, fire, EMS radio channels and notifies appro priate services.
• Maintains activity status of units to ensure safety of personnel.
• Enters/retrieves data into TCIC/NCIC, CAD and in-house databases; handles records when systems are down.
• Performs criminal background checks and inquiries on licenses, warrants, and related items.
• Operates TTY/TDD equipment and notifies supervisors of critical situations or equipment issues.
• Coordinates with supervisor and departments to review status and resolve problems.
• Keeps logs of daily activity, including dispatches, warrants, and entries.
• Provides administrative support such as form replenishment and shredding confidential material.

Skills

Communication skills

Data entry

Multitasking

Education

High School diploma or GED

TCOLE Telecommunicator license

Tools

TCIC/NCIC/CAD systems

TTY/TDD equipment

Job description

Come work at a place where we strive to promote and create a safe community. We take pride in living and working in Central Texas and are looking for exceptional talent to join our team.

Job Description :

Come work at a place where we strive to promote and create a safe community. We take pride in living and working in Central Texas and are looking for exceptional talent to join our team.

Job Description :

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Answers multiple telephone lines; assesses incoming emergency and non-emergency calls; enters emergency call data into the computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency.
• Assists with shift activity; informs adjacent shifts of calls/activities affecting them; acts as lead shift worker during absence of supervisor; assists with training new dispatchers and with preparing daily dispatch personnel assignments; schedules training.
• Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls.
• Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are requested/required.
• Maintains officers’, fire, EMS, and other responding units’ activity status at all times to ensure safety of personnel involved, including those working accidents, fires, hazardous incidents, and breaks.
• Enters/retrieves a variety of data into/from TCIC/NCIC, CAD (Computer Aided Dispatch), and/or in-house computer; modifies, locates, maintains, saves, and/or clears files and records within database; records information manually on entry cards when computer is out of service.
• Performs computer background checks on criminals; peruses records for stolen pawn shop tickets; handles inquiries on driver’s licenses, vehicle tags, stolen articles and property, guns, wanted and missing persons, and warrants and summons; provides various information from computer database as requested by police officers.
• Operates telecommunications device for the deaf; issues case and assigns warrant numbers; performs pager, phone, and/or radio knock out tests as required.
• Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Notifies appropriate personnel and/or supervisor of critical situations, weather-related information, and problems with communications or computer equipment.
• Maintains assorted logs detailing daily activity, including wrecker service, warrants, dispatching, messages, and TCIC/NCIC entries/retrievals of information.
• Performs administrative support duties such as replenishing various forms, changing computer paper, shredding confidential material, disseminating information to various departments, and pulling entry cards for validation.
• Performs related work as required.

Minimum Education and Experience Requirements:

• Requires High School graduation or GED equivalent
• TCOLE Telecommunicator license required

Physical Demands:

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment):

• None.

Special Certifications and Licenses:

• Must possess and maintain a valid state driver’s license with an acceptable driving history.
• Must be able to read, write, and speak the English language.
• Applicants must have the ability to successfully complete required licenses and/or certifications upon employment and maintain these during their employment. Paid training will be provided to assist the applicant in successfully obtaining these licenses and/or certifications once they are employed: TCOLE Telecommunicator license required. Texas Law Enforcement Telecommunications System (TLETS)Texas Crime Information Center (TCIC)National Crime Information Center (NCIC) full access certifications Nationally recognized CPR certificationTTY/TDD training

Americans with Disabilities Act Compliance

Bell County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Work Shift:

Bell County is an Equal Opportunity Employer, please see our EEO policy located at the Historic Courthouse, 3rd Floor, in downtown Belton.