Telecommunications/Dispatch Supervisor

City of Maypearl; Kirby, Northern (TX, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

The City of Maypearl is seeking a Telecommunications/Dispatch Supervisor to oversee the Communications Center and support a 24/7 operation. You will supervise staff, prioritize calls, and ensure rapid dispatch for police, fire, and EMS while maintaining documentation and call sheets.

You will monitor radio traffic, enforce procedures, train personnel, and coordinate with external agencies. This role requires strong multitasking, confidentiality, and the ability to work nights, weekends, and

Qualifications

• Minimum 2 years' experience as a Telecommunicator, preferably with the Kirby Police Department.
• TCOLE Intermediate Certification or ability to obtain within 1 year.
• Current on all TCOLE mandated training.
• Current on all TCIC/NCIC and TLETS mandated training.
• High School Diploma or GED equivalent (required).

Responsibilities

• Oversee Communications Center operations and daily maintenance.
• Answer emergency and non-emergency calls and dispatch EMS/Police/Fire.
• Manage staff performance, training, and scheduling for 24/7 operation.
• Monitor police radio traffic and coordinate with agencies.
• Ensure compliance with operating rules and procedures.

Skills

Prioritize work

Supervise staff

Customer service

Critical thinking

Education

High School Diploma or GED

Job description

Position: Telecommunications/Dispatch Supervisor Job Type: Full-Time

Min Experience: 2+ Years Min Education: H.S. Diploma/Equivalent
Required Travel: 0-10% Salary – Type: Yearly Salary

Reports To: Police Chief FLSA Status: Exempt

Job Summary:

Oversees the Communications Center, helps other staff members with administrative tasks, answers calls on all non-emergency and emergency phones, and handles all dispatch tasks required by the police, fire, and emergency medical services. The supervisor is also in charge of the Communications Center's daily maintenance and housekeeping.

Principal Duties and Responsibilities:

The following duties are NOT intended to serve as a comprehensive list of all duties performed, but only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Manages staff by prioritizing work, evaluating performance, training, enforcing policies, ensuring a safe work environment, and making hiring, termination, and disciplinary decisions.
Answers emergency and non-emergency calls, prioritizing calls, extracting critical information, forwarding to relevant persons, and other related tasks.
Conducts research using local, state, and national crime databases, sharing information with relevant individuals.
Inputs warrant, citation, ticket, and caller data into a database.
Creates, implements, and oversees compliance with operating rules and procedures.
Monitors and responds to police radio traffic, notifying units, supervisors, and other agencies of officer needs and assigning officers to emergencies.
May monitor ACJIS system to ensure compliance with applicable regulations
Participates in the interviewing, selecting and training of employees
Work any post, assignment, or shift, including nights, weekends, and holidays, to support a 24/7 operation, and adjust schedules as needed to meet operational requirements.
Works mandatory overtime as required
Cultivate inclusive and respectful working relationships for all employees and the community.
Performs the essential functions as described in the physical demands and work environment as listed in section below
Performs other duties of a similar nature or level

Required Knowledge, Skills and Abilities:

Ability to:

Prioritize and assign work

Supervise and evaluate employees

Provide customer service

Interpret and apply applicable laws, rules, codes, and regulations

Analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend solutions

Utilize critical thinking abilities to solve practical issues and manage various variables.

Interpret a variety of instructions, both orally and written

Keep privileged information confidential

Work effectively under stress

Handle multiple tasks simultaneously

Operate multi-line phone systems

Attend training courses to maintain TCLEOSE and TLETS/TCIC certifications.

Create call sheets and activity logs

Perform all TLETS/NLETS and TCIC/NCIC functions

Alert fire and police agencies in Kirby, San Antonio, Converse, and nearby areas regarding teletypes related to lost or endangered individuals, severe weather, fire hazards, or safety issues.

Perform all dispatch functions pertaining to Fire, Police, and EMS.

Perform administrative and clerical support to city personnel

Use interpersonal skills to communicate with coworkers, supervisor, and the public for exchanging and receiving information.

Appear in court and testify under oath when required.

Skills in:

Using computers and related software applications

Using modern office equipment

Operating two-way radio.

Appear in court and testify under oath when required.

Answer all emergency and non-emergency phones and provide assistance needed.

Physical and Environmental Conditions:

Walking is necessary for communication with other departments, gathering information, and attending meetings in different buildings. Walking indoor buildings conditions are concrete or tile.

Sitting for prolonged periods of time while being restricted to immediate dispatch radio area.

Reaching/Handling/Fine Dexterity: Reaching and handling required for telephone, radio, file cabinet and computers. Required frequently to use computer keyboard.

Vision: Required to perform all tasks associated with this job.

Pushing/Pulling: Occasionally pushing and pulling of the file cabinet drawers requiring 5-15 lbs. of pressure to open and close.

QUALIFICATIONS:

Minimum of 2 years' experience as a Telecommunicator, preferably with the Kirby Police Department.

Must possess a TCOLE Intermediate Certification or be able to obtain an Intermediate Certification within 1 year.

Current on all TCOLE mandated training.

Current on all TCIC/NCIC and TLETS mandated training.

Education, Certifications and Experience Required:

High School Diploma or GED equivalent (required).