9-1-1 Assistant Communication Supervisor

Lancaster County; Manheim (PA); On-site; USD 53,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Flexible spending accounts

Tuition reimbursement

Paid time off

Employee assistance program

Family medical leave

Job summary

Lancaster County seeks a qualified candidate to assist in managing the telecommunications staff within the 9-1-1 system, ensuring efficient use of resources and timely completion of work schedules.

The role requires strong leadership, experience in a PSAP, and the ability to supervise with fairness and tact in a fast-paced environment. Benefits include comprehensive healthcare, pension, tuition reimbursement, and paid time off.

Qualifications

• High school diploma or GED.
• Three (3) years’ experience in a PSAP as a 9-1-1 Telecommunicator III or equivalent position.
• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities may be substituted year for year.

Responsibilities

• Identify and intervene in high-risk behavior.
• Manage multiple priorities with deadlines and limited resources.
• Supervise staff with fairness, impartiality, and tact.
• Receive, research and respond to complaints.
• Coordinate and monitor shift transfers and leave request patterns.
• Complete paperwork regarding communications equipment issues and escalate as needed.

Skills

Leadership

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Compensation Range:

$52,894.40 - $79,331.20

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That’s why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

Job Description:

JOB SUMMARY

• An employee in this class has the responsibility to assist in the administration of the telecommunications staff.

• This work requires proper skills in the efficient use and assignment of resources to assure completion of work schedules and tasks.

• Complete projects as assigned by the Communications Supervisor.

• Employee must be able to supervise with fairness, impartiality and tact.

REPORTING RELATIONSHIPS

• Work is performed under the general supervision of the 9-1-1 Communications Supervisor.

ESSENTIAL JOB FUNCTIONS

• Employee must be able to identify and intervene in high-risk behavior.

• Must perform work that involves multiple priorities, complex and numerous tasks, deadlines, constant communication across organizational boundaries, limited resources, with little if any precedents or guidelines.

• Must perform competent decision making in fast-paced, multi-tasking situations, which will directly impact the systems used by LCWC and the service provided by LCWC.

• Analyze, compose, and maintain performance appraisals for staff members assigned to them.

• Maintains adequate staffing at all times and redeployment of personnel as required allotting time for cross training.

• Provides supervision of staff in accordance with acceptable business practices.

• Responsible for receiving, researching and responding to complaints.

OTHER SPECIFIC TASKS OR DUTIES

• Conducts performance appraisals for those employees under his/her charge.

• Must present a proper appearance in accordance with LCWC Handbook Section 4.4.

• Administers action plans and other corrective action, when needed.

• Addresses personnel matters, as assigned.

• Coordinates and monitors 9-1-1 Telecommunicator shift transfers and leave request patterns.

• Completes all associated paperwork regarding telephone system, computer equipment malfunctions and forward to appropriate staff for resolution.

• Ensures staff actions follow established policies and procedures.

• Maintains confidentiality with regards to business conversations, employee information and departmental correspondence.

• Maintains skills as a 9-1-1 Telecommunicator at all call-taking/dispatching positions in the event this individual must work at a dispatch position.

• Other duties assigned by the 9-1-1 Communications Supervisor.

MINIMUM QUALIFICATIONS

• High school diploma or GED.

• Three (3) years’ experience in a PSAP as a 9-1-1 Telecommunicator III or equivalent position.

• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities may be substituted year for year.

KNOWLEDGE, SKILLS AND ABILITIES

• Maintains regular and predictable attendance in accordance with LCWC Employee Handbook Section 9.4.

• May be required to work outside of normal business hours to attend meetings or in an emergency situation

• Employee must be able to adapt to an ever-changing work environment and must be able to talk out differences and express opinions with staff.

• Exhibits strong teamwork skills and must process co-workers’ input both positive and negative, in a professional manner.

• Must be able to provide own transportation to meetings, trainings, appointments and able to access those locations with reasonable accommodations.

• Thorough knowledge of the operations and infrastructure systems of LCWC and various public safety agencies.

• Employee must have the ability to plan and supervise the work of others effectively.

• Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the general public at all times.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Must possess a valid Pennsylvania Class “C” operator’s license.

• Must maintain CLEAN, CPR, EMD, EFD, EPD, JNET, ICs 200 & 800.

• Must consent and pass a drug screening.

• Must attend Successful Supervision Class within two years of accepting this position.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• An employee in this class must be able to communicate, sit, stand, walk, reach and twist frequently.

• Employee must be able to sit and stand for extended periods of time.

• Employee will troubleshoot PSAP equipment, as well as other computer and building systems.

• Therefore, employee must be able to pull, push, kneel and squat occasionally.

• Lifting up to 10 pounds will be performed frequently and lifting up to 50 pounds may be required on occasion.

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.