9-1-1 Telecommunicator 1 FT (multiple vacancies)

County of Lancaster; United States; On-site; USD 44,000 - 65,000; Full time

Job summary

Lancaster County is seeking a Trainee to learn the foundational skills of a 9-1-1 Telecommunicator and progress to Telecommunicator II after the learning period. The role emphasizes rapid, accurate data entry and dispatch in a high-tempo environment.

Candidates must qualify for multiple certifications, complete typing tests, and demonstrate the ability to work under supervision while developing essential public-safety communication skills.

Qualifications

• Must obtain CLEAN, CPR, JNET, PEMA Approved Protocols, NCMEC, FEMA, IS-100, and 700, Basic Telecommunicator.
• Must pass a 25 wpm typing test and a skill-based test.

Responsibilities

• Operate computer, telephone, and radio systems in a fast-paced environment.
• Follow protocols to determine caller needs and dispatch incidents.
• Process requests for service and information promptly.
• Enter caller data into the CAD system accurately.
• Queue calls to the appropriate 9-1-1 Telecommunicator.

Skills

Teamwork

Communication

Geographic knowledge

Job description

Compensation and Benefits

Compensation Range: $43,513.60 - $65,270.40 Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program. At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

Job Summary

Learns the basic skills necessary to become functional in the skills of a call taker. Since this is a position of learning, an employee in this class may not remain in this position beyond their first year of employment. The employee must progress to a 9-1-1 Telecommunicator II.

Reporting Relationships

Work is performed under the general supervision of the 9-1-1 Communications Supervisor.

Essential Job Functions

• Efficiently operates the computer systems, telephone systems, and radio equipment in a timely manner while working in a fast-paced, multi-tasking environment.
• Efficiently navigates the PEMA approved protocols in a timely manner by correctly determining the caller’s situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast- paced, multi-tasking environment.
• Act decisively to accurately process requests for service and information in a timely manner in a fast-paced multi-task environment.
• Employee will learn to compose and enter the information from the caller and radio into the correct format for entry in the computer aided dispatch system.
• Responsible for entering the caller’s information received into the computer aided dispatch system and queuing the "call" to the appropriate 9-1-1 Telecommunicator.

Other Specific Tasks or Duties

• Must present a proper appearance in accordance with LCWC Employee Handbook Section 4.4.
• Receive and transmit messages through radio, telephone system, and computer that pertain to local, state, and federal public safety agencies.
• Verifies and composes, computer entries, and hit confirmations in the computer system operated by the Pennsylvania state Police and Federal Bureau of Investigation, as required.
• Responsible for being attentive in all forms of instruction including classroom instruction, direct supervision and on the job training.
• Other duties designated by the 9-1-1 Communications Supervisor(s).

Knowledge, Skills and Abilities

• Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the general public at all times.
• Must be able to provide your own transportation to meetings, trainings, appointments and be able to access those locations with reasonable accommodations.
• Participates in continuing educational activities and meetings outside of normal business hours, as required.
• Employee must be able to adapt to an ever-changing, fast-paced, multi-tasking work environment, and must be able to talk out differences and express opinions with co-workers and management staff.
• Maintains regular and predicable attendance in accordance with LCWC Employee Handbook Section 9.3.
• Responsible for learning the operation of the telephone system and insuring that a call can be properly received, transferred, and traced.
• The ability to exhibit strong teamwork while maintaining effective working relationships with co-workers, general public and emergency service providers.
• The ability to grasp instructions.
• Sound knowledge of emergency service station identifiers, and their locations.
• Sound knowledge of geographic locations within the county including fringe areas of bordering counties.
• May be required to work outside of normal business hours to attend meetings or in an emergency situation.

Required Licenses/Certifications/Clearances

Must successfully obtain the following certifications and re-certifications as needed; CLEAN, CPR, JNET, PEMA Approved Protocols, NCMEC, FEMA, IS-100, and 700, Basic Telecommunicator. Must pass a 25 wpm typing test and a skill-based test.

Physical Requirements/Work Environment

An employee in this class must be able to communicate, sit, stand, walk, reach, and twist frequently. Employee must be able to sit for extended periods of time wearing a telephone headset while using computer equipment. Employee will troubleshoot PSAP equipment, as well as other computer and building systems. Therefore, employee must be able to pull, push, kneel, and squat occasionally. Lifting up to 10 pounds will be performed frequently.

Lancaster County offers comprehensive benefits to our employees.

Equal Employment Opportunity Statement

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status.

Employment Basis

Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

About Us

Working for Lancaster County offers not just a job, but a chance to thrive both professionally and personally. The benefits package for full-time employees, including paid time off, health insurance and flexible healthcare plans, ensures that you feel valued and supported in your role. With employee assistance program, tuition reimbursement and more, you'll have the resources you need to provide excellent service to the 550,000 residents of Lancaster County. With 1,600 full-time employees and 300 part-time employees spread across 40 departments, there are plenty of opportunities for growth and development within the county. Whether you're interested in human services, public safety, administration, or any other field, there's a place for you to make a difference and advance your career. Lancaster County itself is a vibrant and diverse community, offering something for everyone. From the peaceful farmland to the bustling city and towns, there are always something new to discover. Whether it's exploring farmers markets, enjoying local cuisine, or immersing yourself in the rich history of the area, Lancaster County has endless opportunities for you and your family to learn, explore, and enjoy. Joining the team at Lancaster County means becoming part of a community dedicated to maintaining and improving this wonderful place we call home.