884682 - OPS RESEARCH ASSISTANT - 40099672

Florida; Tallahassee (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

FloridaCommerce in Tallahassee, FL is seeking an OPS Research Assistant to compile, analyze, and research employment data for occupational employment estimates and wages across Florida and substate areas. The role emphasizes data collection, coding, and analysis using the OES software system.

The job involves calling employers to obtain responses, entering data accurately, and ensuring high response rates. A background in statistics and strong communication skills are essential for success in

Qualifications

• Ability to do high volume daily cold calling to obtain survey responses and establish employer relationships.
• Knowledge of data collection and statistics basics.
• Ability to communicate effectively verbally and in writing.
• Ability to work independently and handle multiple tasks.

Responsibilities

• Compile, analyze, and review employment and wage survey data for assigned units.
• Assign occupational codes to job descriptions and enter data into OES software.
• Call non-respondents to collect missing data and improve response rates.
• Describe data requirements and procedures per standards; document variances.

Skills

Cold calling

Data collection

Written communication

Independent work

Relationship building

Fact-finding

MS Word/Excel

Tools

OES software

Job description

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884682 - OPS RESEARCH ASSISTANT - 40099672

Date: Sep 30, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884682

Agency: Commerce

Working Title: 884682 - OPS RESEARCH ASSISTANT - 40099672

FULL TIME / OPS POSITION LOCATION Tallahassee, FL

This position involves work compiling, analyzing, and conducting research on employment data for use in the preparation of occupational employment estimates (staffing patterns) and occupational wages for the State of Florida, all Metropolitan Statistical Areas, and the balance-of-state areas. These estimates are the primary source for developing occupational employment projections used by the Florida Workforce Estimating Conference, establishing the prevailing wage determinations for the Alien Labor Certification Program, and for use in program planning by the education and job training community. A thorough working knowledge of basic statistics, the methods of data collection, and the ability to collect, code, and analyze data are required.

Collects, compiles, analyzes, and reviews occupational employment and wage survey data for assigned survey units and their employment. Analyzes and edits survey responses, assigns occupational codes to the job descriptions reported by employers, and enters the data into the Occupational Employment Statistics computer software system. Processes electronic survey responses with significant employment and occupations using the U.S. Bureau of Labor Statistics provided “Autobatch” utility. Calls non-respondents to collect data for missing units and employment to achieve the highest response rate for the assigned survey units and the employment the units represent and enters the data into the OES computer software system. The ability to conduct research on businesses using the Internet is required. Verification of atypical data with the employer and the addition of written comments on the survey data file may be necessary.

Reviews and corrects North American Industry Classification System codes assigned to individual establishments on the Occupational Employment Statistics survey sample. Researches and investigates businesses which indicate they are classified incorrectly on the Quarterly Census of Employment & Wages database. After extensive analysis and review, makes any changes to the Occupational Employment Statistics survey database to reflect the best North American Industry Classification System code for all businesses selected for the Occupational Employment Statistics survey sample by Bureau of Labor Statistics.

Updates and maintains Occupational Employment Statistics survey database files for Florida businesses selected by the Bureau of Labor Statistics. Research and updates returned mail for better addresses and updates contact information. Analyzes employment and wage data giving special attention to the data highlighted when being entered into the database. Reviews quality assurance edit tests showing unusual occupations, high and low wages, missing, and dependent occupations. Reviews, verifies, and makes necessary corrections to the data entered. Explains any unusual variances in staffing patterns and/or wages in the comments module.

Performs other related duties as required.

Required Knowledge, Skills, and Abilities

• Ability to do a high volume of daily cold calling to obtain survey responses and establish employer relationships.
• Knowledge of data collection.
• Ability to communicate effectively verbally and in writing.
• Ability to work independently.
• Ability to establish and maintain effective working relationship with others.
• Ability to conduct fact-finding research.
• Working knowledge and experience using Microsoft applications, including Word and Excel.

Qualifications

As a condition of pre‑employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum

• Duties and responsibilities of this position must be performed at the official work site of the Department

Preferred

• Experience in call center/high volume calling.
• One year of experience in data collection or analysis.
• One year of customer service experience.
• Bilingual in Spanish or Creole.
• Seeking a full‑time position, 40 hours per week.

Pay

$16.39 Hourly

Our Organization and Mission

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

The OPS Research Assistant is a member of the Labor Market Statistics team of the Division of Workforce Services.

This position is critical to meeting contract deliverables with the U.S. Bureau of Labor Statistics and provides occupational employment and wage data for the state and substate areas.

This position involves work collecting employment and wage data for use in the preparation of occupational employment and wage estimates for the State of Florida.

Associate interacts daily by phone with employers to collect employment and wage data or to conduct follow‑ups. Contacts employers or private individuals by phone, email, and/or fax. Delivers prepared call script to persuade non‑responsive businesses to provide employment and wage data. Completes records of telephonic interactions, schedule numbers and other related employment data.

Describes employment and wage data requirements and procedures based on Occupational Employment and Wage Statistics and the U.S. Bureau of Labor Statistics standards. Recognizes and overcomes refusals and non‑responses. Calls non‑respondents to collect data for missing units and employment to achieve the highest response rate for the assigned survey units and the employment the units represented.

No leadership responsibilities.

The Difference You Will Make

This position is part of a team that produces the most detailed occupational employment and wage data for the State. These data are used to determine average employment and wages which are used by Florida Commerce leadership, workforce and economic development agencies, employers, and educational institutions.

FloridaCommerce is a fast‑paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to