884191 - OPS EMPLOYMENT SECURITY REP II - 40090109

State of Florida; Gainesville (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Drug-free workplace

State employee benefits

Job summary

FloridaCommerce seeks an OPS Employment Security Representative II to provide counseling and employment services in Gainesville, FL. You’ll assist job seekers with resumes, job applications, and labor market information, coordinate with state and local agencies, and maintain case records.

Strong communication and Microsoft Office skills required; background screening applies. Join a fast-paced team delivering reemployment services to Florida’s workforce; this role is based at the CareerSource

Qualifications

• Excellent communication skills in both written and verbal form.
• Strong problem-solving abilities with a customer-focused mindset.
• Experience with Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Knowledge of counseling principles and case management is preferred.

Responsibilities

• Provide individualized or group counseling to target groups to guide employability plans.
• Assist job seekers with resumes, job searches, and labor market information.
• Answer phones and direct calls to appropriate staff.
• Assess job readiness and coordinate services with state and local agencies.
• Maintain accurate case records and documentation for support services.
• Refer customers to community resources and perform placement as needed.

Skills

Clear communication

Problem solving

Customer service

Microsoft Office

Teamwork

Interviews

Education

Bachelor's degree in Sociology or Psychology

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

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884191 - OPS EMPLOYMENT SECURITY REP II - 40090109

Date: Sep 22, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884191

Agency: Commerce

Working Title: 884191 - OPS EMPLOYMENT SECURITY REP II - 40090109

OPS Employment Security Representative II OPEN COMPETITIVE

• Provide individualized or group specialized counseling services to targeted/contracted groups (examples: ex-offenders, dislocated workers, veterans, Migrant and Seasonal Farm Workers, etc.) using standardized counseling techniques which will assist customers in deciding on vocational goals and employability plans for entrance into employment.
• Provide assistance with job seekers visiting the resource room with their job search, re-employment applications, resumes, labor market research or any other employability service needed to assist the job seeker with their return to work.
• Provide assistance with answering phones and directing calls to appropriate staff persons.
• Provide services to RA customers and assist them with their return to work.
• Assess customers for job readiness through aptitudes, interests, personal characteristics, education, and work history demographics.
• Coordinate services with state and local agencies and private employers for job development and referrals.
• Maintain accurate case records including tracking customers’ employability plans. Maintain appropriate documentation for support services and conduct follow-ups on customers on a regularly scheduled basis.
• Refer the customer to community resources for appropriate employment-related services and perform placement services as required.
• Serve as subject matter expert in services relating to Re-Employment Assistance, MSFW, Federal Bonding, and Sex-offenders; Provide technical assistance to regional staff in these subjects including developing training.

Required Knowledge, Skills, and Abilities:

• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to utilize problem-solving techniques.
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
• Working knowledge/experience using Microsoft applications.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Knowledge of the basic principles of counseling and case management.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Required Knowledge, Skills, and Abilities:
• Working knowledge/experience using Microsoft Office applications, incl. Word, Excel, PowerPoint
• Knowledge of the principles and techniques of effective customer service
• Knowledge of the basic principles of counseling and case management
• Skilled in group presentations or workshop instruction and/or facilitation
• Ability to promote and market the Career Center
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Ability to provide excellent customer service
• Ability to deal with the public in a tactful, courteous, and effective manner
• Ability to conduct effective interviews
• Ability to establish and maintain effective working relationships with others
• Ability to work independently by planning, organizing, and coordinating work assignments
• Ability to prepare reports to include recording, evaluating, and analyzing data

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred :

• A bachelor's degree from an accredited college or university in the field of Sociology or Psychology. Professional or nonprofessional experience in areas related to counseling, administrative experience, or reemployment assistance policy may substitute on a year-for-year basis for the preferred college education.
• Prior experience within a CareerSource center preferred.

Pay :

$20.00 per hour.

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

• As an OPS Employment Security Representative II (OPS ESRII) you will assist job seekers with applying for reemployment assistance, search for jobs, create and improve their resume, provide labor market information, apply for jobs answer questions regarding job openings and how to apply for the jobs..
• Your role as an OPS ESRII is a very important role within our community as it assists with alleviating unemployment and increases our economy. The economy is the wealth and resources of our communityespecially in terms of production and the consumption of goods and services
• The job is in downtown Gainesville, Florida, at 1112 N Main St.and accessible to restaurants, stores and other local businesses. The name of the business is CareerSource North Central Florida. You will be working in the customer service department.
• The OPS ESRII position will be responsible for putting our unemployed job seekers back to work or assisting in finding a better position for those that are underemployed.

The Difference You Will Make:

You will helpFloridians obtain wage replacement benefits for qualified job seekerswho are out of work through no fault of their own. You will help decrease the unemployment rate in your local community and assists employers with obtaining the qualified workers needed to operate their business on a day-to-day basis. Your knowledge and skills will be utilized to help our eligible job seekers. DEO is a fast-paced work environment in which critical thinking and prioritizing is a must.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work

Gainesville, located in Alachua County is home to Florida's largest and oldest university. The University of Florida serves as the center of cultural events, education, medicine, and athletics. The home of the "Gators".

What is it like living in Gainesville Florida?

• Gainesville is known for its historic buildings and its natural surroundings. With itsnumerous parks, museums, and lakes, and scenic rivers Gainesville is one of the most beautiful cities in Florida.
• Gainesville is the home of one of the most sought-after rivers, the Ichetucknee is a spring-fed riverthat attracts visitors from all over to enjoy the tradition to sit and float down the river.
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)

* Highly skilled, professional environment

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.