7B Shift Leader

Mic Glen; Indiana; On-site; USD 30,000 - 40,000; Full time

Job summary

Mic Glen is seeking a skilled team leader in Indianapolis, IN, who can proficiently manage Brewista duties and inspire their team during shifts. The ideal candidate will ensure high-quality customer interactions and operational efficiency throughout the day.

Responsibilities include delegating tasks effectively, tracking team performance, and maintaining a productive and energized environment. Physical strength and the ability to adapt to challenges are essential for this role.

Qualifications

• Ability to create uplifting interactions with customers and team.
• Experience in managing shift operations effectively.
• Physical capability to lift up to 50lbs and work on feet for hours.

Responsibilities

• Lead and direct crew flow during shifts.
• Ensure drink quality and customer interaction are top-notch.
• Communicate with management about operational developments.

Skills

Customer interaction skills

Team leadership

Adaptability under stress

Proficiency in TouchPoint

Physical stamina

Job description

Job Location: 7B 349 - Indianapolis, IN - S Emerson Ave - Indianapolis, IN 46203

Responsibilities

• Must be proficient in all Brewista duties and skill sets
• Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly
• Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations
• Can identify and correct flow bottlenecks while working a position
• Always does more than what they expect from others
• Prioritizes the company and the teams needs above their own - treats everyone fairly; avoids favoritism
• Can complete and teach all weekly chores, checklists, and shift change duties
• Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours
• Ensures the team stays productive during the shift through gracious delegation and reminders
• Takes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Makes changes when necessary
• Tracks and records cash tips and cash drawers
• Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations
• Assists the management team with the training and development of the crew
• Is proficient in TouchPoint and with hardware

Qualifications

• Can create and maintain genuine, uplifting interactions
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Can work outside for prolonged periods, regardless of weather conditions
• Can lift up to 50lbs
• Can work on their feet for hours at a time
• Can climb a ladder and use a stepladder
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Can safely walk in between and around cars in the drive thru line
• Can safely use a utility knife
• Can quickly and cleanly operate any position in the stand during peak hours
• Can maintain awareness of the shift’s operations while working a position
• Can assertively and graciously confront their team to address operational, procedural, or cultural issues
• Can adapt to problems and implement solutions during stressful situations