7B Shift Leader

Mic Glen; Jacksonville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Mic Glen in Jacksonville, NC, is seeking a Shift Lead to manage shift operations and lead the crew effectively. The ideal candidate must be proficient in Brewista duties and possess strong leadership qualities to maintain service integrity and crew development.

The role requires adaptability, excellent communication skills, and the ability to manage operations during peak hours while ensuring a positive atmosphere. The position includes responsibilities for daily actions and team productivity.

Qualifications

• Must be proficient in Brewista duties and skill sets.
• Able to adapt to problems and implement solutions during stressful situations.
• Work carefully and quickly with hot water and coffee.

Responsibilities

• Manage the operations of a shift and lead the crew.
• Ensure team productivity during the shift.
• Communicate updates to management immediately.

Skills

Proficiency in Brewista duties

Building uplifting interactions

Ability to lift up to 50lbs

Quick operational skills during peak hours

Job description

Job Location: 7B 204 - Jacksonville NC - Brabham Ave - Jacksonville, NC 28543

A 7Venture Shift Lead is responsible for managing the operations of a shift and leading the on‑shift crew. They must become fully proficient in all Brewista responsibilities to assist a shift when needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager’s absence.

Responsibilities and Duties

• Must be proficient in all Brewista duties and skill sets
• Understand the different levels of business and demands for each day and shift, and can lead and direct flow accordingly
• Be a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations
• Identify and correct flow bottlenecks while working a position
• Always do more than what is expected from others
• Prioritize the company and the team’s needs above their own, treat everyone fairly, and avoid favoritism
• Complete and teach all weekly chores, checklists, and shift change duties
• Deploy crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours
• Ensure the team stays productive during the shift through gracious delegation and reminders
• Takes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc.; make changes when necessary
• Track and record cash tips and cash drawers
• Communicate immediately with the management team about relevant developments in personnel, equipment, inventory levels, and operations
• Assist the management team with the training and development of the crew
• Be proficient in TouchPoint and with hardware

Skills and Qualifications

• Create and maintain genuine, uplifting interactions
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Work outside for prolonged periods, regardless of weather conditions
• Lift up to 50lbs
• Work on feet for hours at a time
• Climb a ladder and use a stepladder
• Stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Safely walk between and around cars in the drive‑through line
• Safely use a utility knife
• Quickly and cleanly operate any position in the stand during peak hours
• Maintain awareness of the shift’s operations while working a position
• Assertively and graciously confront the team to address operational, procedural, or cultural issues
• Adapt to problems and implement solutions during stressful situations