7B Shift Leader

Mic Glen; Brownsburg (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Mic Glen in Brownsburg, IN is looking for a committed Shift Lead who will proficiently manage all Brewista duties while ensuring optimal operational flow. This role involves overseeing daily operations, training the crew, and maintaining high standards in customer interaction.

The ideal candidate will adapt to challenges, engage with team members, and prioritize organizational goals to foster a productive work environment. Strong leadership skills and the ability to oversee multiple tasks seamlessly are essential.

Qualifications

• Ability to create and maintain genuine, uplifting interactions.
• Capacity to work with hot water, coffee, glass bottles, and dairy products.
• Ability to lift up to 50 lbs and work on feet for extended periods.

Responsibilities

• Lead and direct flow based on business demands.
• Track cash tips and communicate with management about developments.
• Train and develop the crew.

Skills

Customer interaction

Delegation

Recipe mastery

Team leadership

Tools

TouchPoint

Job description

Job Location: 7B 111 - Brownsburg IN - E County Road 700 N - Brownsburg, IN 46112

Shift Lead Responsibilities

• Must be proficient in all Brewista duties and skill sets
• Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly
• Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations
• Can identify and correct flow bottlenecks while working a position
• Always does more than what they expect from others
• Prioritizes the company and the teams needs above their own—treats everyone fairly; avoids favoritism
• Can complete and teach all weekly chores, checklists, and shift change duties
• Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours
• Ensures the team stays productive during the shift through gracious delegation and reminders
• Takes full responsibility for the operations and energy of the shift: drink quality, customer interaction, speed, music, etc. Makes changes when necessary
• Tracks and records cash tips and cash drawers
• Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations
• Assists the management team with the training and development of the crew
• Is proficient in TouchPoint and with hardware

Qualifications

• Can create and maintain genuine, uplifting interactions
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Can work outside for prolonged periods, regardless of weather conditions
• Can lift up to 50lbs
• Can work on their feet for hours at a time
• Can climb a ladder and use a stepladder
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Can safely walk in between and around cars in the drive thru line
• Can safely use a utility knife
• Can quickly and cleanly operate any position in the stand during peak hours
• Can maintain awareness of the shifts operations while working a position
• Can assertively and graciously confront their team to address operational, procedural, or cultural issues
• Can adapt to problems and implement solutions during stressful situations