71-250 Assistant Security Manager

Ute Mountain Casino Hotel; Towaoc (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

Ute Mountain Casino Hotel is seeking an Assistant Security Manager to lead daily operations of the Security Department and safeguard guests, staff, and property. You will supervise staff, coordinate shifts, investigate incidents, and ensure compliance with gaming, tribal, and safety regulations.

The role also covers on‑the‑floor leadership during peak times, scheduling, training, and maintaining a calm, service‑oriented environment across the enterprise.

Qualifications

• Must have a high school diploma or GED.
• Minimum 2 years of supervisory or team lead experience in casino security or related field preferred.
• Ability to work flexible hours including nights, weekends and holidays.

Responsibilities

• Supervise security ambassadors on shift and provide direction, coaching, and logistical support.
• Respond to security, medical, or behavioral incidents in real time and coordinate with emergency responders.
• Train ambassadors on customer service, de-escalation, and regulatory compliance; monitor performance.

Skills

Leadership

De-escalation

Guest service

Staff supervision

Communication

Education

High school diploma or GED

Job description

Job Details:

Job Location: TOWAOC, CO 81334, Position Type: Full Time, Job Shift: Any,

Summary/Objective

The Assistant Security Manager supports the daily operations and leadership of the Security Department, ensuring the safety and protection of all guests, team members, and property at Ute Mountain Casino Hotel. This role assists in supervising staff, coordinating shift coverage, conducting incident investigations, and ensuring compliance with gaming, tribal, and public safety regulations.

The Assistant Manager provides direct operational support during peak times, assists with scheduling and training, and models a calm, service-oriented approach to guest and team interactions. This position serves as a critical leadership presence, ensuring staff accountability, enforcing procedures, and promoting a safe, respectful environment across the enterprise.

Key Accountabilities

• Guest Staff Supervision and Support

  Assist in supervising security ambassadors on shift, ensuring duties are completed thoroughly and in alignment with departmental standards. Provide direction, corrective coaching, and logistical support to team members throughout the day.




• Emergency and Incident Response

  Respond to security, medical, or behavioral incidents in real time. Coordinate response activities, assist first responders, document details thoroughly, and elevate matters appropriately to the Security Manager or Executive Leadership.




• Training, Coaching, Discipling, and Performance Monitoring

  Support onboarding and ongoing training for ambassadors, focusing on customer service, de-escalation, emergency protocols, and regulatory compliance. Monitor team member performance, identify areas for improvement, and report concerns to management. Assist with counseling and disciplinary actions as identified or assigned.




• Patrol and Safety Oversight

  Conduct property patrols to ensure security presence is visible and consistent. Check for hazards, access violations, or suspicious activity, and take appropriate action to correct or report issues.




• Guest Service and Conflict Resolution

  Model calm, respectful, and effective communication when addressing guest concerns or enforcing rules. Prioritize de-escalation, fairness, and professionalism in every interaction.




• Administrative Duties

  Assist with shift scheduling, documentation, and supply inventory as needed. Prepare incident reports, review ambassador logs, and ensure completion of required reports for internal and regulatory use.




• Regulatory and Policy Compliance

  Ensure all actions taken by the security team adhere to casino policies, internal controls, and applicable tribal, state, and federal laws. Report any violations or irregularities to the Security Manager and the Director – Security & Surveillance.

Qualifications: General

• Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License (background checks may be required).


• Must possess a valid driver’s license and be insurable under company policy.


• Must demonstrate professionalism, reliability, accountability, and attention to detail


• Must demonstrate a strong work ethic, sound judgment, and a high level of discretion and confidentiality.


• Ability to work flexible hours including nights, weekends, and holidays

Education

• High school diploma or GED required. Additional coursework or certification in criminal justice, security management, or emergency response preferred.

Experience

• Minimum of 2 years of supervisory or team lead experience in casino security, law enforcement, or a related protective services field required.


• Tribal enterprise or regulated industry experience strongly preferred.

Knowledge, Skills, and Abilities (KSAs)

• Strong working knowledge of security procedures, emergency protocols, and report documentation.


• Proven ability to lead by example and remain calm under pressure.


• Skilled in verbal de-escalation, conflict resolution, and guest service.


• Ability to train others and provide constructive coaching in the moment.


• Proficiency in using communication equipment, security systems, and Microsoft Office Suite.


• Ability to learn new systems and technologies as required to ensure the continued progress of the department.


• Strong written and verbal communication skills.