7 Brew Stand Manager - Dallas

7 Brew Coffee; Dallas (TX); In loco; USD 47.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Health insurance

Dental and vision optional

Descrizione del lavoro

7 Brew Coffee in Dallas, TX is seeking a hands-on Shift Lead with strong leadership and coaching skills to run a fast-paced stand. You will manage weekly schedules, control labor costs, and ensure quick wait times while maintaining cleanliness and excellent customer service.

You will train and develop Brewistas, provide ongoing feedback, and own operational solutions. Lifts up to 50 lbs, and outdoor work are required; MS Office proficiency is expected.

Competenze

• Demonstrated leadership in a fast-paced coffee stand or retail setting.
• Ability to coach, train, and develop a large team across shifts.
• Experience managing schedules, labor cost, and performance feedback.
• Strong customer service skills and conflict resolution.
• Proficient with cash handling and basic finance duties.

Mansioni

• Proficient in Brewista and Shift Lead duties and skills.
• Maintain excellent wait times, cleanliness, and customer interactions through coaching.
• Provide regular feedback to team members on strengths and growth areas.
• Create weekly shift schedules minimizing labor costs while keeping service fast.
• Track and order inventory, small wares, and equipment; reduce waste and cost of goods sold.
• Handle deposits, cash, and change for the stand.
• Facilitate team bonding and development through meetings and events.
• Own problem solving by acting or escalating to approved partners.
• Ensure crew meets health standards and training requirements.
• Develop new leaders for current and future needs.
• Implement directives from upper management; delegate tasks to leadership.

Conoscenze

Leadership

Customer service

Scheduling

Inventory management

Cash handling

Training

Problem solving

Multi-tasking

Team development

Communication

Safety awareness

Strumenti

Microsoft Office

Descrizione del lavoro

RESPONSIBILITIES AND DUTIES

• Must be proficient in all Brewista and Shift Lead duties and skill sets
• Maintains excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
• Provides regular feedback to each team member on strengths and areas of growth
• Works with their crew’s needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines
• Tracks and orders necessary inventory, small wares, parts, and equipment, while maintaining a low cost of goods sold by eliminating waste and accurate counting
• Ensures appropriate cash handling, deposits, and change for their stand
• Facilitates team bonding and development through regular meetings and events for their Shift Leads and Brewistas, in both one-on-one and group contexts
• Takes ownership of solutions, whether through solving the problem themselves or looping in an approved partner or vendor
• Ensure the crew is knowledgeable and meeting all health requirements
• Is always developing new leaders to step into upcoming roles, regardless of current or future needs
• Promptly implements and communicates directives from upper management
• Thoughtfully delegates tasks to their leadership team and Brewistas to facilitate efficiency and appropriate development

WORK SCHEDULE REQUIREMENTS

• Works a flexible schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.)
• Visits the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties
• Regularly works weekends and is available to work holidays, if necessary
• Is always available by phone or in-person to promptly address any needs at the stand

SKILLS AND QUALIFICATIONS

• Can create and maintain genuine, uplifting interactions with strangers for up to two minutes at a time
• Can work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Can work outside for prolonged periods, regardless of weather conditions
• Can lift up to 50lbs
• Can stand comfortably for hours at a time
• Can climb a ladder and use a stepladder
• Can stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Can safely walk in between and around cars in the drive-thru line
• Can safely use a utility knife
• Can quickly and cleanly operate any position in the stand during peak hours
• Can maintain awareness of the shift’s operations while working a position
• Can assertively and graciously confront their friends to address operational, procedural, or cultural issues
• Can adapt to problems and implement solutions during stressful situations
• Effectively manages multiple projects and deadlines
• Can effectively lead and direct multiple personality types under pressure
• Has proven leadership abilities in a fast-paced environment with 40+ team members
• Beginner-level proficiency in Microsoft Office Suite

Job Type: Full-time

Pay: $55,000 base plus monthly bonuses based on store-level performance

Benefits:

• 401(k)
• Health insurance with optional dental and vision