685 Marketing Associate

Cedar Lakes Casino; Northern (KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Appone is seeking a Casino Host/Hostess to provide exceptional guest service and accurate data entry in a casino setting. You will identify players, enroll them in the Player's Club, and cultivate ongoing relationships through courteous, professional interactions.

Responsibilities include greeting guests, explaining membership benefits, recording transactions, supporting promotions, and maintaining confidentiality. Must pass licensing checks and thrive in a 24/7 hospitality environment.

Qualifications

• Communication with guests effectively.
• Strong computer skills.
• Experience in guest service is preferred.

Responsibilities

• Identify players and cultivate relationships through superior guest service.
• Greet guests, enroll in Player's Club, explain benefits.
• Encourage use of Player's Club Card and record transactions accurately.
• Stay informed about casino events and promotions; assist as needed.
• Maintain confidentiality and professionalism; respect Native American culture policies.

Skills

Communication

Guest service

Data entry

Education

High School graduate or GED

Tools

Computer skills

Job description

JOB DESCRIPTION: Responsible for customer service and accurate data entry. Will motivate repeat business to casino.

ESSENTIAL FUNCTIONS

RESPONSIBILITIES:

• Establish a means of identifying players and effectively cultivating a relationship with them. The key factor to the player is "Service" and the Player's Club is designed to be a superior form of Guest service.
• Promptly greet guests in a courteous and professional manner, enrolls new members in the Player's Club, explains the advantages/benefits of membership in the Player's Club.
• Encourage use of the Player's Club Card
• Accurately record guest's transactions/redemptions.
• Responsible for maintaining knowledge regarding the events/services in the Casino, assists with promotions as requested.
• Responsible for demonstrating courtesy, respect and sensitivity to the needs of every person, guests and co-workers.
• Maintains knowledge of all events in the property as a whole.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.

POSITION REQUIREMENTS

• Ability to communicate with guests effectively.
• Ability to explain the advantages and benefits of the players club card.
• Ability to accurately record data.

PHYSICAL REQUIREMENTS

• Physically capable of sitting, standing and walking for long periods of time.
• Subject to internal working conditions, including a smoking environment.

EDUCATION AND SKILLS

Education Required: High School graduate or General Education Degree (GED)

Experience: Prefer some experience in a guest service oriented position.

Computer Skills: Must have strong computer skills

Certificates & Licenses: Must meet Tribal/State compact licensing requirements, pass criminal background check and submit to drug testing.

About the Organization Leech Lake Gaming is a growing enterprise and a leader in the area of employment with unsurpassed benefits. Our high energy, high volume atmosphere offers a fun and exciting working environment. In addition we have the ability to provide flexible scheduling as we are a 24/7 company. We look forward to you joining the team!

Grade 3

Shift Swing

KEY Status Key Position

Hiring Manager: Maxine Dvorak

Salary $15.00-$18.94

This position is currently accepting applications.

545 Casino Host / Hostess

in Cedar Lakes Casino Marketing; Cass Lake, MN