We are seeking a Senior Web-Based Tools Management Engineer to join our Wireless Networks team. In this role, you will lead the development, management, and modernization of customer-facing and internal web-based tools. You will drive innovation through automation, AI integration, and process improvements while supporting critical platforms used by both internal teams and external customers.
Key Responsibilities
- Manage and support web-based tools such as TIMS (Technical Information Management System), SFTP solutions, Confluence portals, and customer engagement platforms
- Define and execute the strategy for short-term and long-term web tools development initiatives
- Serve as the subject matter expert for web-based information and content management tools
- Lead AI and automation initiatives to enhance customer-facing applications and operational efficiency
- Oversee platform security, standards, infrastructure, compliance, and governance
- Develop automation scripts and tooling solutions to streamline operations and improve customer experience
- Collaborate with internal teams, stakeholders, and external vendors to deliver best-in-class solutions
Required Qualifications
- Bachelor’s degree in engineering, Computer Science, Web Development, or a related field (Master's preferred)
- 6-8+ years of experience in Web Content Management, Web Development, or Information Management
- Experience leading web application and customer engagement tool implementations
- Strong ability to translate business requirements into technical solutions
- Hands-on experience implementing AI and automation solutions
- Understanding of web application security principles and best practices
- Experience with infrastructure design, datacenter architecture, cloud technologies, and automation
- Experience developing cloud governance frameworks and operational standards
- Knowledge of telecommunications technologies and processes
Preferred Skills
- Confluence Administration
- Content Management Systems (CMS)
- AI/ML and Automation Tools
- Web Application Development
- Scripting and Process Automation
- Infrastructure and Security Management
- Telecom Domain Experience
- Excellent written and verbal communication skills
- Strong project and stakeholder management experience
- Ability to manage multiple initiatives simultaneously