5331 Security Officer L1

Global Data Centers Americas, Inc.; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

NTT Global Data Centers is seeking a Security Officer L1 to support a high‑risk data center environment. You will enforce access control, monitor CCTV, respond to incidents, and prepare concise written reports. The role collaborates with DCOPS and shipping/receiving while ensuring safety and policy compliance.

The position requires strong communication, vigilance, and the ability to work a Sunday–Tuesday 7pm–7am and a Wednesday 1pm–8pm shift, with reliability and a team focus.

Qualifications

• High school diploma or GED required.
• 1+ year in a security role or equivalent.
• Security experience in a data center or similar setting is a plus.
• Ability to follow procedures and work well in a team.

Responsibilities

• Ensure proper company-issued ID for employees, clients, vendors and visitors.
• Patrol assigned posts to maintain visibility and deter threats.
• Monitor CCTV and access control systems for security incidents.
• Investigate and report security, safety and maintenance conditions.
• Complete concise, accurate shift activity and incident reports.
• Assist with shipping and receiving tasks when needed.
• Adhere to security policies, manuals and company guidelines.
• Coordinate with emergency services during site incidents.
• Maintain documentation and logs for audits and reviews.

Skills

Security operations

Access control

CCTV surveillance

Incident reporting

Customer service

Communication skills

Emergency response

Documentation

Team collaboration

Flexible scheduling

Education

High School diploma or GED

Security-related training

1 year security experience

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Under the direction of the Security Supervisor, the Security Officer L1 is responsible for the administrative and operational duties associated with a site security team. This role works closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly.

The Security Officer Level 1 is an experienced client-facing security officer who utilizes clear and concise communication. This position plays a critical role in ensuring the protection of personnel and company property, managing access control, monitoring CCTV systems, responding to incidents, and completing written reports. Team members are expected to collaborate with other departments to assist with matters about the efficient operation of the data center, including Shipping & Receiving. The position enforces and adheres to security procedures based on policies determined by the Security Management team. Your vigilance and attention to detail will contribute to maintaining a secure environment for the NTT Data Center customer and the infrastructure.

What we are looking for

The working schedule for this position is Sunday through Tuesday 7pm-7am, Wednesday 1pm-8pm.

Essential Duties and Responsibilities

• Ensures that all employees, clients, vendors, and visitors on company property have proper company-issued identification.
• Patrols assigned post on foot to maintain visibility and observes possible unusual activity.
• Ensures that the client, its associates, and NTT Data Center personnel are provided with a safe and professional work environment.
• Monitor and maintain security technologies, including CCTV systems, and access control systems.
• Investigates, addresses, and reports security, maintenance, and safety conditions.
• Ensures daily administrative documentation is always concise and complete. This includes but not limited to, Shift Activity Reports, Incident Reports, Shift Pass-down Logs, and other related written documentation.
• Adherence to NTT Data policy and security procedure manuals, in addition to Company policies.
• Assist personnel with security related requests.
• Completes assignments, related to access control audits, combustible audits, badge discrepancy audits, as directed by supervisory/management staff.
• Assists with Shipping and Receiving tasks as necessary. This includes accepting, logging, and tracking shipments during times when the primary S&R Officer is not on-site or otherwise unavailable.
• Responds to all site emergencies and coordinates with local emergency services.
• Investigates and reports fires, evacuations, hazardous situations/other facility-related events.
• Maintains familiarity with Security procedures and policies in addition to Company policies.
• Thoroughly investigates all security-related accidents/incidents, interviews witnesses, complaints, and victims.
• Guide personnel on security processes and protocols to ensure compliance.
• Regular and predictable attendance is essential.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities

• Experience with standard methods, practices, tools, and equipment for the security team.
• Strong observation and surveillance skills, with the ability to detect and respond to security threats effectively.
• Knowledge of occupational hazards and safety rules.
• Ability to remain calm in an emergency.
• Excellent customer service in a client-facing environment.
• Excellent ability to communicate clearly and concisely in both written and verbal methods with clients, vendors, and co-workers.
• Ability to operate in a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to multi-task.
• Strong organizational skills.
• Ability to work with a flexible schedule as required.
• Strong Team Player.
• Ability to follow instructions, adhere to security procedures, and work effectively in a team environment.

Education and Experience

• High School diploma or GED required.
• Additional education or training in security-related fields is a plus.
• At least (1) year in a security role, or equivalent combination of education and professional background.
• Prior experience in a Data Center or similar environment is a plus.
• Prior experience in the administration and operation of access control systems, CCTV systems with digital recording, and photo ID systems, and Microsoft Office applications.
• Demonstrated integrity, honesty, and reliability in fulfilling security responsibilities.
• As a condition of employment, you are requi