515 Experience Coordinator

Passion City Church; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Passion City Church is seeking an Experience Coordinator for their Atlanta location. This role involves overseeing the guest experience on Sundays and during events, ensuring standards, and collaborating with various teams. Ideal candidates have over a year of guest experience, exceptional attention to detail, and a commitment to the church's mission. A positive, kingdom-minded attitude is essential, along with strong communication and relationship-building skills. This is a full-time position with a set work schedule during the week and Sundays.

Qualifications

• 1+ years of experience in guest experience roles.
• Exceptional attention to detail and high initiative.
• Ability to establish strong professional relationships.

Responsibilities

• Oversee guest experience during Sunday services and events.
• Ensure cleanliness and atmosphere standards.
• Collaborate with other teams for congruent service.

Skills

Guest experience management

Attention to detail

Verbal and written communication

Relationship building

Job description

515 EXPERIENCE COORDINATOR

Passion City Church

OBJECTIVE

To help carry out the mission of Passion City Church, that we are: for God, for people, for the city, and for the world.

Support the Experience Team and Door Holder teams in delivering a remarkable guest experience at the 515 location. A positive, team-oriented, kingdom-minded individual who models initiative, service, and accuracy as they play a pivotal role on the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the guest experience at the 515 location on Sunday mornings and during special events (Experience, Parking, Security, Medic)
• Ensure standards are met at 515 in cleanliness, environment look + feel, and Door Holder practices
• Partner with 515 Experience Lead to recruit, onboard, lead, and maintain Door Holders to cast vision, continue training, and build relationships
• Create a Door Holder culture within Passion City Church's set of behaviors, terms, and values to ensure the optimal experience for all coming through the doors
• Work alongside other Passion City Church teams (Students, Community Groups, The Grove, Passion Kids/bloom, etc.) to ensure congruency as we serve the people of our House
• Monitor scheduling of Experience, Parking, and Security Door Holders through CONNECT for Sunday gatherings and special events
• Ensure consistency and effectiveness in all systems and procedures each week
• Manage relationships and details related to off-site parking and shuttles

WORK SCHEDULE

Monday – Thursday 9a – 5p, and all day Sunday

SUPERVISORY RESPONSIBILITIES

None

REPORTS TO

515 Experience Lead

AN IDEAL INDIVIDUAL

• 1+ years of experience in guest experience
• Exceptional attention to detail, a high initiative, logistically minded, has creative and environmental vision, and a passion for creating meaningful experiences
• Competent in explaining concepts and processes verbally and in written form
• Show capacity and drive to connect individuals to a larger causeAbility to establish strong professional relationships with peers, Door Holders, and vendors

EXPECTATIONS

• Loves Jesus, the people of Passion City Church, the city of Atlanta, and the world
• Willingness to adapt and be flexible, while working above and beyond expectations
• Acts as an advocate of the culture and vision of Passion
• A positive, team-oriented, kingdom-minded individual who models initiative, service, and accuracy as they play a pivotal role on the team
• Low drama, high-momentum, high-capacity, positivity, over-comer, dreamer, creative, can-do-whatever-it-takes attitude
• High level of initiative and ability to take a proactive approach to work
• Performs job duties on time with excellence
• Actively participates in the life of Passion City Church