Night Auditor

INDEPENDENCE PARK INN LLC; False Pass (AK); On-site; USD 21,000 - 28,000; Full time

Job summary

Independence Park Inn LLC in Alaska is seeking a Front Desk Supervisor to oversee the 11pm–7am shift, assist guests, and ensure smooth overnight operations.

You will prepare daily reports for the General Manager, greet guests, handle check-ins/outs, and coordinate with housekeeping and security to keep the property secure and welcoming.

Qualifications

• Good basic education with emphasis in accounting and record keeping.
• Clerical skills with some background in use of computers would be preferable.
• Interpret a variety of instructions furnished in written, oral and diagrammatic form.
• May, on occasion, lift up to 50 pounds.
• Talking: must be able to express and exchange ideas by means of the spoken word.
• Hearing: Must be able to perceive the nature of sounds by the ear.
• Seeing: must have clear vision at distance and color differentiation.

Responsibilities

• Lock down the hotel and monitor security.
• Check the reservation system for messages or bookings.
• Post room charges and process payments.
• Balance the cash register and run management reports.
• Perform check-in/check-out and assist guests as needed.
• Respond to guest inquiries and handle complaints.

Skills

Customer service

Shift work

Team leadership

Education

High school diploma

Tools

Computers

Job description

Job Description

Job Description

Weekends & Holidays are a MUST

Prior HOTEL experience is a Plus

Selected candidate must be customer conscience, outgoing, reliable, positive attitude & dependable.

Customer Service is so important. We are in the top 5 on TripAdvisor and we must stay in the top 5!

Shift hours - 11pm-7am

Job Summary

Supervises front desk operations during the 11pm - 7am shift. Will prepare daily report for the General Manager. Also will assist or perform general front desk duties.

Work Performed

• 1. Lock down hotel.
• 2. Check reservation system for lost messages or reservations.
• 3. Review all correction, phone, paid out, and laundry vouchers for correct posting.
• 4. Post room charges.
• 5. Post credit card charges.
• 6. Balance register readings with total charges for the day.
• 7. Run all management reports.
• 8. Assemble reports and file audit.
• 9. Perform the function of a Guest Service Representative/Agent;
• a. Greets the guest in a friendly and professional manner.
• b. Performs check-in and check-out of guests.
• c. Serves as an information agent for hotel guests and handles their needs or directs information to satisfy guests’ needs.
• d. Posts payments, charges and credits.
• e. Confirms, Changes, Cancels and makes reservations.
• f. Deal efficiently with customer complaints.
• g. Will be dressed in proper uniform.
• h. Ensure good public relations.
• i. Receives monies in payment for hotel services and posts the information.
• j. Check the credit of guests.
• k. Any other task assigned by General Manger
• l. The physical appearance of the front desk, lobby & public areas are maintained and presented in a safe, secure, clean and attractive manner and are organized in a manner which allows for efficient operation.
• m. Ensure that all policies, procedures, federal, state and local ordinances with regards to personnel, security, cash handling, guest relations and safety are complied with.
• 10. Prepare groups and transient arrivals that day by blocking rooms and special requests.

Qualifications

• 1. Good basic education with emphasis in accounting, bookkeeping and other forms of record keeping.
  Pleasing personality with good attitude and good reasoning ability.
• 2. Clerical skills with some background in use of computers would be preferable.
• 3. Interpret a variety of instructions furnished in written, oral and diagrammatic form.
• 4. May, on occasion, lift up to 50 pounds.
• 5. Must be able to reach, handle and feel.
• 6. Talking: must be able to express and exchange ideas by means of the spoken word.
• 7. Hearing: Must be able to perceive the nature of sounds by the ear.
• 8. Seeing: Must have clarity of vision at 20 feet or more, must possess three-dimensional vision, and be able to identify and distinguish colors.
• 9. Works inside in a controlled climate.
• 10. Must be able to make arithmetic calculations involving fractions, decimals and percentages.