4th Shift Manager

Webstaurantstore; Cumberland (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Bonus Opportunities

Life Insurance

401(k) matching

Employee Assistance Program

Job summary

WebstaurantStore in Cumberland, MD is seeking a Shift Manager to oversee inbound and outbound operations, including receiving, picking, packing, shipping, and returns. The role focuses on creating tools that boost productivity, training new hires, and upholding procedures to improve efficiency and customer satisfaction.

You will lead 30–50 staff across shifts, monitor daily metrics, coach teams, and drive continuous improvement while ensuring safety and compliance with company policies.

Qualifications

• Minimum 2 years in operations management, preferably in distribution.
• Experience with receiving and inventory management is preferred.
• Strong communication and leadership capabilities.

Responsibilities

• Oversee day-to-day input, movement, process, and output of operations.
• Supervise 30-50 employees, coaching and developing staff.
• Monitor metrics and resolve operational issues and safety concerns.
• Lead weekly and monthly manager meetings and drive improvements.
• Ensure compliance with company policies and procedures.

Skills

MS Office

Analytical skills

Verbal and written communication

Customer service oriented

Multi-tasking

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

MS Excel

Job description

Job Summary

The Shift Manager is responsible for overseeing various segments of inbound and outbound operations, including receiving, picking, packing, consolidating, shipping, inventory control, and returns. This role is challenged to develop new tools and resources that increase productivity and support the growth of our business. This position maintains extensive knowledge of the various procedures and operations protocols while developing and implementing improvements that increase efficiency and customer satisfaction. The Shift Manager is responsible for ensuring that all new employees receive proper training in relevant areas and maintaining a high level of proficiency among current employees.

The Shift Manager is responsible for overseeing various segments of inbound and outbound operations, including receiving, picking, packing, consolidating, shipping, inventory control, and returns. This role is challenged to develop new tools and resources that increase productivity and support the growth of our business. This position maintains extensive knowledge of the various procedures and operations protocols while developing and implementing improvements that increase efficiency and customer satisfaction. The Shift Manager is responsible for ensuring that all new employees receive proper training in relevant areas and maintaining a high level of proficiency among current employees.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Manage day-to-day decisions regarding the input, movement, process, and output of operations to ensure increased quality, inventory accuracy and service


• Supervise up to 30-50 employees to achieve high performance standards while coaching, training, and developing employees in industry best practices


• Monitor daily, weekly, and monthly metrics for assigned departments; identify and resolve operating issues as needed, including oversight of corrective actions and progressive discipline process


• Provide clear and frequent communication to all teams regarding department productivity, Company policies and procedures


• Actively engage in “MBWA” or managing by walking around and serve as a role model of Company culture


• Maintain adequate staffing levels for assigned departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs


• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations and rules are followed


• Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects


• Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met


• Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift


• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency


• Serve as a back-up when a department line manager is absent


• Other duties as assigned

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.


• Requires the ability to communicate effectively using speech, vision, and hearing.


• Requires the regular use of hands for simple grasping and fine manipulations.


• Requires regular bending, squatting, crawling, climbing, and reaching.


• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

• Minimum of 2 years of relevant experience in operations management; 2-3 years’ experience with receiving and inventory management preferred.


• Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.


• Experience working in a distribution environment preferred.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).


• Strong analytical and problem‑solving skills are required.


• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.


• Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment.


• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.


• Customer service‑oriented attitude with a demonstrated desire to exceed expectations.


• Ability to work off shift is required to respond to urgent needs.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical


• Vision


• Dental


• PTO


• Paid Maternity Leave


• Paid Parental Leave


• Life Insurance


• Disability


• Dependent Care FSA


• 401(k) matching


• Employee Assistance Program


• Wellness Incentives


• Company Discounts


• AT&T & Verizon Discount


• Bonus Opportunities


• Accident Insurance


• Critical Illness Insurance


• Adoption Assistance

Available at HQ Locations Only

• On‑Site Fitness Centers


• Dog‑friendly Offices