498 Marketing Call Center Service Representative

Delphi Technologies; Cass Lake (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Leech Lake Gaming is seeking a 498 Marketing Call Center Service Representative to join our Leech Lake Gaming team. You will manage large volumes of guest calls, follow scripts, and assist with hotel reservations, event ticket sales, and RSVP coordination.

The role emphasizes strong communication skills, multitasking, and a focus on guest satisfaction. Training and meetings are part of the job, with confidentiality and cultural sensitivity expected at all times.

Qualifications

• High School Diploma or GED required; no prior experience necessary.
• Strong phone and verbal communication skills essential.
• Guest service focus with ability to adapt to different personalities.
• Ability to multitask and maintain accuracy in data entry.

Responsibilities

• Manage large amounts of incoming calls in a timely manner.
• Follow communication scripts when handling topics.
• Booking of hotel room reservations and upsell when opportunities arise.
• Execute event and concert ticket sales.
• Coordinate RSVP's for marketing functions.
• Confirm requests for direct mail comped tickets.
• Communicate with management regarding issues pertaining to their department.
• Correctly answer all questions regarding promotions and events
• Maintain weekly call log.
• Attend mandatory meetings and training.
• Maintain confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within policy and regulations.
• Secures the assets of Leech Lake Gaming.

Skills

Phone communication

Verbal communication

Active listening

Guest service

Multi-tasking

Written communication

Schedule flexibility

Education

High School Diploma or GED

Tools

Strong computer skills

Job description

498 Marketing Call Center Service Representative

Location Leech Lake Gaming

Description

POSITION SUMMARY

Job Description: Responsible for being the liaison between Leech Lake Gaming and its current and potential new guests. Accept ownership for effectively satisfying guest's requests & inquiries and assist in resolving guest's complaints and issues. Keep customer satisfaction as the core of their behavior.

ESSENTIAL FUNCTIONS

RESPONSIBILITIES

• Manage large amounts of incoming calls in a timely manner.
• Follow communication 'scripts' when handling different topics.
• Booking of hotel room reservations and upsell when opportunities arise.
• Execute event and concert ticket sales.
• Coordinate RSVP's for marketing functions.
• Confirm requests for direct mail comped tickets.
• Communicate with management regarding issues pertaining to their department.
• Correctly answer all questions regarding current and upcoming promotions & events
• Maintain weekly call log.
• Attends all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.

Position Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

POSITION REQUIREMENTS:

• Must have strong phone and verbal communication skills along with active listening.
• Must have Guest Service focus and ability to adapt to different personality type.
• Must have great multi-tasking skills.
• Possess good written communication skills.
• Ability to work flexible schedules including: weekends, holidays, and rotating shifts.

PHYSICAL REQUIREMENTS:

• Physically capable of sitting for long periods of time.
• Subject to internal working conditions, including a smoking environment.

EDUCATION AND SKILLS

Education: High School Graduate or General Education Degree (GED).

Experience: No experience required, though hotel, sales & receptionists skills would be preferred.

Computer Skills: Must Have Strong Computer Skills

Certificates & Licenses: Must meet Tribal/State compact licensing requirements, pass criminal Background check and submit to drug testing.

About the Organization

Leech Lake Gaming is a growing enterprise and a leader in the area of employment with unsurpassed benefits. Our high energy, high volume atmosphere offers a fun and exciting working environment. In addition we have the ability to provide flexible scheduling as we are a 24/7 company. We look forward to you joining the team!

Grade 4

Shift Various Shifts

KEY Status Key Position

Hiring Manager: