630 Hotel Front Desk Clerk

Delphi Technologies; Walker (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

24/7 operation

Flexible scheduling

Job summary

Leech Lake Gaming invites applications for a Front Desk Guest Services Associate. You will welcome hotel guests, perform registrations, assign rooms, and handle check-outs and payments with accuracy.

You will answer phones, manage wake-up calls, process reservations, and coordinate with housekeeping on departures. The role requires confidentiality, reliability, and welcome service in a busy, 24/7 environment.

Qualifications

• Six months to one year related experience.
• Must meet Tribal/State compact licensing requirements.
• Background check and drug testing required.
• Excellent cash handling and customer service abilities.

Responsibilities

• Register guests and assign rooms.
• Process check-outs and room payments.
• Answer phones and direct messages.
• Administer reservations and wake up calls.
• Coordinate with housekeeping on check-outs.
• Print hotel backup reports and maintain records.

Skills

Cash handling

Communication

Computer skills

Education

High School Diploma or GED

Job description

JOB DESCRIPTION: Provides excellent guest service to hotel guests during registration, check out and during their stay.

ESSENTIAL FUNCTIONS

RESPONSIBILITIES:

• Performs all functions necessary for registration and assignment of rooms.
• Checks out Guests and receives all room payments.
• Maintains all related records.
• Receives and directs phone calls and messages.
• Accepts reservations, administers wake up calls.
• Pages Guests upon request.
• Communicate with Housekeeping on check outs.
• Prints hotel backup reports.
• Complete cashier close-out process.
• Maintains knowledge of all events in the property as a whole.
• Attends and/or facilitates all mandatory meetings and training.
• Maintains confidentiality at all times.
• Is sensitive to Native American Culture.
• Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
• Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
• Performs other duties as assigned.

POSITION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to operate a computer keyboard.
• Ability to handle and count cash.
• Ability to communicate effectively.

PHYSICAL REQUIREMENTS

• Physically capable of standing, sitting and walking for long periods of time.
• Ability to lift up to 25 lbs.
• Subject to internal working conditions, including a smoking environment.

EDUCATION AND SKILLS

Education Required: High School Graduate or General Education Degree (GED)

Experience: Six months to one year related experience

Computer Skills: Must have computer skills

Certificates & Licenses: Must meet Tribal/State compact licensing requirements, pass criminal background check and submit to drug testing.

About the Organization Leech Lake Gaming is a growing enterprise and a leader in the area of employment with unsurpassed benefits. Our high energy, high volume atmosphere offers a fun and exciting working environment. In addition we have the ability to provide flexible scheduling as we are a 24/7 company. We look forward to you joining the team!

Grade 3

Shift Various Shifts

KEY Status Non-Key Position

Hiring Manager: Jackie Moose

Salary $15.00-$18.94