4291-Senior Director Product Services (RCM)

Innovaccer Inc; United States; On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

20 days paid time off

Generous parental leave

Recognition & rewards

Comprehensive insurance coverage

Job summary

Innovaccer Inc. is seeking a Director of Services Product Management to drive integration of the Flow platform with the services business, shaping an outcomes-focused services offering in health IT.

You will own pricing, packaging, and go-to-market for managed services, and you will champion AI-enabled transformations across the services organization. This high-visibility role requires domain expertise in revenue cycle management and a track record of commercialization, strategic storytelling,

Qualifications

• 7+ years in health IT product management, services strategy, or RCM operations.
• Deep familiarity with revenue cycle workflows including prior authorization, coding, and denial management.
• Experience with payer operations, EDI X12 and FHIR guidance.
• Hands-on services commercialization—pricing, SKU design, SOW development or GTM.
• Ability to drive AI/automation adoption within a services organization.

Responsibilities

• Own end-to-end commercialization of managed services offerings; define the offering, price it, package it, and bring to market.
• Lead AI adoption and automation strategies within services delivery and establish ROI metrics.
• Identify operational gaps and translate them into automation requirements and roadmaps.
• Produce precise workflow specifications for automation developers and SMEs.
• Lead cross-functional programs from discovery to production deployment and governance.
• Maintain program reporting, milestones, and executive-level updates.

Skills

Health IT product management

Services strategy

RCM operations

AI/Automation fluency

Executive communication

Cross-functional leadership

Go-to-market / pricing

Job description

About the Role

Innovaccer is redefining how health systems operate their revenue cycle. Innovaccer Flow is our agentic, EHR-integrated RCM automation platform — spanning prior authorization, denial management, autonomous coding, CDI, and HCC/risk adjustment. The Director of Services Product Management will drive the integration of the Innovaccer Flow platform with the commercially operationalized services business, to create an outcomes focused services offering.

This is a high-visibility, high-ownership role at the intersection of product strategy, services commercialization, and AI-enabled operational transformation. You will define how Innovaccer sells and delivers managed services and you will be the internal force driving the adoption of AI and automation across the services organization itself.

A Day in the Life

Five domains. One accountable owner.

Services Commercialization & Launch

Own end-to-end commercialization of Innovaccer's managed services offerings. We need a product manager who understands RCM Services is the product. This is not a coordination function — you define the offering, price it, package it, and bring it to market.

• Develop and maintain a comprehensive services catalog, including service descriptions, scope parameters, and delivery expectations
• Author and manage SKU definitions aligned to how sales teams configure and quote services deals
• Draft and maintain Statement of Work (SOW) templates that accurately reflect deliverables, timelines, and responsibilities
• Define pricing structures and models, including per-transaction, per-claim, and outcome-based constructs
• Partner with marketing to develop positioning, messaging, and collateral that drives services attach and pipeline

AI Technology Adoption & Internal Advocacy

Lead the organizational effort to embed AI into the services delivery model. You are not just an advocate — you are the architect of the adoption roadmap.

• Develop a structured adoption roadmap for AI and automation tooling across services operations
• Build internal business cases that quantify efficiency gains, error reduction, and capacity impact
• Drive change management by working directly with services team leads to build comfort with AI-assisted workflows
• Establish adoption metrics and report on AI utilization, impact, and ROI to senior leadership

Operational Challenge Identification & Process Analysis

Identify where the services organization is losing time, accuracy, or throughput and map those gaps to specific AI or automation opportunities.

• Conduct structured reviews of services workflows to surface inefficiencies in coding, authorization, documentation, and billing processes
• Prioritize operational improvement opportunities by impact, feasibility, and strategic alignment
• Translate discovered gaps into actionable requirements that can feed the automation development roadmap

Workflow Documentation for Automation & AI Enhancement

Produce the precise, detailed documentation that engineers and product teams need to automate or augment clinical and billing workflows with confidence.

• Map current-state workflows for coding, prior authorization, and billing processes at the step level
• Identify and document decision points, business rules, and exception handling logic within each workflow
• Prepare workflow specifications formatted for consumption by automation developers and AI/ML engineers
• Validate documented workflows with clinical and operational SMEs before handoff to development

Services Team Automation: Identification, Development & Deployment

Drive the full lifecycle of services automation capabilities — from opportunity identification through production deployment - with cross-functional ownership and accountability.

• Own the services automation capability roadmap, ensuring backlog reflects both strategic priorities and operational demand
• Coordinate requirements gathering across services delivery, engineering, clinical informatics, and compliance
• Lead sprint reviews, UAT planning, and go-live readiness for new automation releases
• Manage post-launch performance monitoring and continuous improvement cycles for deployed capabilities

Program Management, Reporting & Activity Tracking

Keep workstreams visible, accountable, and aligned. Own the reporting cadence that connects execution to leadership expectations.

• Maintain weekly status reporting across commercialization and automation workstreams
• Track activity, milestones, and blockers across cross-functional teams; elevate proactively
• Build and manage project plans with clearly defined owners, timelines, and dependencies
• Prepare executive-level updates for senior leadership and cross-functional stakeholders

What You Need

Domain Expertise

• 7+ years in health IT product management, services strategy, or RCM operations
• Deep familiarity with revenue cycle workflows: prior authorization, medical coding & CDI and denial management
• Working knowledge of payer operations, including EDI X12, FHIR R4, and DA Vinci implementation guides
• Hands-on experience with services commercialization — pricing, SKU design, SOW development, or go-to-market
• Outcomes-based commercialization and growth enablement.

AI & Automation Fluency

• Demonstrated experience documenting workflows for automation development or AI-assisted automation
• Human in the loop design experience a plus.
• Ability to evaluate automation feasibility and articulate trade-offs between RPA, rule-based logic, and ML approaches
• Experience driving adoption of new technology within clinical or operational teams

Leadership & Communication

• Proven ability to lead cross-functional initiatives without direct authority — influence as the primary lever
• Executive-level communication skills; equally effective in a board room and a sprint review
• Strong written skills for producing SOWs, service descriptions, workflow specs, and business cases

Program Execution

• Strong project management instincts with a track record of delivering complex, multi-stakeholder programs
• Disciplined in reporting, tracking, and escalation — nothing falls through the cracks
• Comfortable operating in a high-growth, fast-moving environment where structure is built, not inherited

Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.