3670- Senior Director Product Management-EHR Workflows

Innovaccer; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous Paid Time Off

Best-in-Class Parental Leave

Recognition & Rewards

Comprehensive Insurance Coverage

Job summary

A leading healthcare technology company is looking for a Senior Director of Product Management. This role involves managing the product lifecycle for AI-enabled workflows, requiring strong analytical and problem-solving skills. The ideal candidate has 8+ years in outpatient practice management software, and excels in cross-functional teamwork and communication. They will be responsible for driving market research, defining product vision, and enhancing customer engagement. The company offers generous PTO and comprehensive insurance coverage.

Qualifications

• 8+ years of experience in software products for outpatient practice management.
• Experience with ambiguous problem statements.
• Comfortable working across teams and time zones.

Responsibilities

• Define and conduct market research to understand user needs.
• Gather data from multiple sources and translate findings into actions.
• Establish product vision, goals, and success indicators.
• Drive large-scale projects cross-functionally.
• Drive customer adoption and engagement.

Skills

Structured problem-solving skills

Strong analytical abilities

Excellent verbal and written communication skills

Empathy towards stakeholders

Detail-oriented

Resourcefulness

Ability to handle communication at executive levels

Education

Bachelor's degree or higher

Job description

Your Role

We at Innovaccer are looking for a Senior Director, Product Management‑EHR Workflows with deep knowledge of outpatient practice management workflows in U.S. healthcare. You will manage the end‑to‑end product lifecycle for our implementation of AI‑enabled application workflows built on Innovaccer's Gravity platform: conceptualize, prioritize requests and requirements from multiple internal and external stakeholders, and drive product development through close interaction with engineering, design, and other teams.

To succeed in this role, you'll need to have structured problem‑solving skills, strong analytical abilities, a willingness to take initiative and drive them, excellent verbal and written communication skills, and high levels of empathy towards internal and external stakeholders, among other things. Traditional product management skills, including writing requirements, managing roadmaps, and planning sprints, are a plus but are not strictly required. What is essential is to bring an understanding of how clinic staff, ranging from the front desk to medical assistants and nurses to physicians, interact with software applications – including but not limited to an EHR – to accomplish practice and revenue cycle management workflows, along with a vision for how these interactions can be optimized through appropriate application of AI agents and tools.

A Day in the Life

• Define and conduct market research to gain a better understanding of user needs and behavior.
• Gather information and data from multiple sources (consumer research, partners, vendors, competitive analysis), develop insights, and translate findings into action.
• Define and establish the product vision, goals, supporting business metrics, and success indicators.
• Drive large‑scale projects, working cross‑functionally with designers, software development engineers, other product managers, and external partners to guarantee a smooth and efficient product delivery.
• Drive customer adoption and engagement; leverage analytical tools and customer feedback for insight‑driven initiatives.
• Communicate regularly with senior leadership on status, risks and change control.

What You Need

• Bachelor's degree or higher.
• 8+ years of work experience directly linked to software products for outpatient practice management and revenue cycle workflows in the US.
• Demonstrated ability to work from an ambiguous problem statement to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish line.
• Detail‑oriented and able to understand the bigger picture by using your expertise and problem‑solving abilities to prioritize and manage blocking issues.
• Proven ability to successfully define and execute complex cross‑functional customer value adds end‑to‑end while maintaining clear communication at all levels.
• History of outperforming colleagues in the following areas:
  • Resourcefulness – You can figure out ways to get things done.
  • Taking Initiative – You go out and do it, without being told. You can take chances, fail, and learn.
  • Velocity – You can function and complete tasks quickly and at a high level, even when things are constantly moving and changing at a fast pace.
  • Judgment – While being fast and resourceful, you make smart and ethical decisions.
• Ability to handle communication at both an executive and engineering level.
• Knowledge and communication skills to establish credibility with clinic users of all types, including physicians.
• Previous experience of or high levels of comfort with working on a team that spans multiple time zones.

What We Offer

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays.
• Best‑in‑Class Parental Leave: Spend quality time with your growing family. We offer one of the industry's most generous parental leave policies.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company‑wide recognition for your impact and dedication.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company‑paid short‑ and long‑term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Equal Opportunity Employment

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E‑Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

Disclaimer

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [e-mail]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare.

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