Operations Team Lead — 3rd Shift, Card Processing

Bank of America; Addison (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America in Addison, TX seeks an experienced Operations Supervisor to oversee the Operations team, ensuring deadlines are met and tasks are coordinated in a high-volume environment.

You will lead a small team, coach associates, manage escalations, and drive process improvements while maintaining compliance with policies and risk controls. This is a 3rd shift, on-site role focused on reliability.

Qualifications

• 2-3 years of operations experience managing multiple, competing priorities while meeting deadlines and following policies.
• 2+ years coaching associates to strengthen performance, develop skills, and support career growth.
• Experience setting strategy guidelines and contributing to short- and long-term planning and execution.
• Ability to lead a small team by establishing strategy, managing deadlines, and handling escalations.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Resolves day-to-day problems and delivers within the business unit.
• Applies end-to-end process knowledge, adheres to bank and regulatory policy.
• Manages team workload with oversight and direction.
• Evaluates efficiency and identifies process improvement opportunities.
• Maintains internal, operational, and financial controls within risk appetite.

Skills

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies, Procedures, and Guidelines

Risk Management

Job description

Bank of America in Addison, TX seeks an experienced Operations Supervisor to oversee the Operations team, ensuring deadlines are met and tasks are coordinated in a high-volume environment.

You will lead a small team, coach associates, manage escalations, and drive process improvements while maintaining compliance with policies and risk controls. This is a 3rd shift, on-site role focused on reliability.