3rd Shift Guest Experience Lead

Kalahari Resorts; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) matching

Health, dental, and vision coverage

Employee appreciation events

Education assistance programs

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells, WI, seeks a 3rd Shift Guest Service Ambassador to welcome guests during check-in, stay, and check-out, delivering top-notch service and creating memorable experiences.

You will help embody our Promise to Lead with Love, guiding and inspiring associates while ensuring a positive guest impression and teamwork across shifts. Training is provided with a flexible schedule.

Qualifications

• Must be computer-savvy and eager to provide excellent service to guests.
• No experience necessary. We will train the right person with the right attitude, personality, and drive.
• A leadership style rooted in collaboration, respect, and service to others.

Responsibilities

• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Participate as a team and use core values and service expectations listed in the Kalahari Promise daily.
• Answer guest inquiries about resort services, facilities, restaurants, transportation, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

Job description

Kalahari Resorts & Conventions in Wisconsin Dells, WI, seeks a 3rd Shift Guest Service Ambassador to welcome guests during check-in, stay, and check-out, delivering top-notch service and creating memorable experiences.

You will help embody our Promise to Lead with Love, guiding and inspiring associates while ensuring a positive guest impression and teamwork across shifts. Training is provided with a flexible schedule.