3rd Line Network and Support Engineer

ZipRecruiter; Birmingham (AL); Remote; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled 3rd Line Network and Support Engineer to provide technical support and manage networks. This role involves resolving major outages, maintaining hardware/software systems, and ensuring compliance with security policies. The ideal candidate will have strong networking knowledge and experience with WAN technologies, VMware, and Active Directory. Join this innovative team and contribute to a dynamic work environment where your expertise will directly impact the organization's success.

Qualifications

• Strong knowledge of networking protocols and WAN technologies.
• Expertise in VMware/Hyper-V and handling major outages.

Responsibilities

• Take ownership of support calls and resolve issues efficiently.
• Lead troubleshooting for major outages and ensure compliance with security policies.

Skills

Networking (TCP/IP, DNS, DHCP, VLANs)

WAN technologies (xDSL, FTTC, FTTP, 4G/5G, Routers)

VMware/Hyper-V

Active Directory, Azure AD, MFA, Endpoint Manager

Windows Server (2008–2019) and Desktop OS (7–11)

Documentation skills

Tools

Microsoft Exchange

Office 365

SharePoint

Teams

OneDrive

Autopilot

Job description

Job Description

Role: 3rd Line Network and Support Engineer

Location: Wales / Birmingham / Fully remote

Salary: £40,000 - £50,000 + Car Allowance (DOE)

I’m looking for a skilled 3rd Line Network and Support Engineer to join a great client based in Birmingham/Wales. In this role, you’ll provide technical support, resolve major outages, and manage internal and external networks.

Key Responsibilities:

•Take ownership of support calls and resolve issues efficiently.

•Lead troubleshooting for major outages (including ransomware/crypto attacks).

•Maintain and configure hardware/software systems.

•Monitor system performance and provide proactive solutions.

•Ensure compliance with security policies.

•Stay updated on tech trends and provide cross-training.

•Collaborate with vendors for issue resolution.

Required Skills:

•Strong knowledge of Networking (TCP/IP, DNS, DHCP, VLANs).

•Experience with WAN technologies (xDSL, FTTC, FTTP, 4G/5G, Routers).

•Expertise in VMware/Hyper-V.

•Experience handling major outages and ransomware.

•Knowledge of Active Directory, Azure AD, MFA, Endpoint Manager.

•Excellent documentation skills.

•Windows Server (2008–2019) and Desktop OS (7–11) experience.

•Familiarity with Microsoft Exchange, Office 365, SharePoint, Teams, OneDrive, and Autopilot.

If this sounds of interest please get in touch!