3PL Program Manager, NAM - Hybrid, Onsite 4x/Week

Lululemon Athletica Inc.; Ontario (CA); Hybrid; USD 112,000 - 147,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Generous employee discount

Fitness & yoga classes

Wellbeing programs

Job summary

lululemon Athletica Inc. is seeking a distribution operations leader to manage 3PL relationships and build capabilities with outsourced DC partners. You will ensure partners operate within SLAs and budgets while bringing learnings back to the organization.

You will coordinate with regional leadership to drive performance reviews, SOPs, and procurement activities, ensuring alignment with global standards and guest experience goals.

Qualifications

• Minimum 5 years as a distribution operations manager.
• At least 3 years managing 3rd party logistics providers.
• Strong communication and leadership abilities.
• Proficient with WMS software and retail systems.

Responsibilities

• Lead monthly/quarterly/annual performance reviews with 3rd party DC partners.
• Develop and document SOPs with partners to ensure clear processes.
• Monitor budgets and create synergies across partners.
• Support accrual processing and explain variances to budget.
• Lead SLA creation and annual reviews with regional leadership.
• Run RFP/RFI processes for new partner selections.
• Maintain contract and SLA repository for the region.
• Coordinate data integrations for internal reporting platforms.
• Drive continuous improvement to enhance 3PL performance.
• Align stakeholders on capabilities and constraints and expectations.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Cross-functional collaboration

Microsoft Office

WMS & retail systems

Tools

WMS software

Retail systems

Data integration

Job description

lululemon Athletica Inc. is seeking a distribution operations leader to manage 3PL relationships and build capabilities with outsourced DC partners. You will ensure partners operate within SLAs and budgets while bringing learnings back to the organization.

You will coordinate with regional leadership to drive performance reviews, SOPs, and procurement activities, ensuring alignment with global standards and guest experience goals.