lululemon 3PL Program Manager

lululemon; Ontario (CA); Hybrid; USD 112,000 - 147,000; Full time

Benefits offered by this job

Extended health & dental

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Senior 3PL Program Manager to oversee the Mexico distribution partner, driving performance, governance, and continuous improvement across the outsourced operation. The role leads cross-functional initiatives to optimize cost, service, and inventory accuracy while advising stakeholders on capabilities and solutions.

Authorized to work in the United States is required; hybrid workplace with in-person collaboration at least 4 days per week is expected.

Qualifications

• 5+ years distribution operations experience.
• 3+ years managing a 3PL provider.
• Experience leading operational improvement and implementation initiatives.
• Experience with solution design, optimization, SLAs and vendor governance.
• Spanish and English proficiency required.

Responsibilities

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

Skills

Distribution operations

3PL management

Process improvement

SLA governance

English/Spanish

Job description

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

With the leadership and support of the Senior Manager, 3PL Management NAM, and in close partnership with regional fulfillment leadership teams, the 3PL Program Manager, Mexico owns the strategic and operational relationship with lululemon's 3PL distribution partner supporting Mexico. The role is accountable for driving operational performance, service excellence, contract and SLA governance, and continuous improvement across the outsourced distribution operation. In addition to partner management responsibilities, this role leads cross-functional initiatives focused on operational optimization, solution development, process improvement, and capability enhancement.

core responsibilities

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

qualifications

• 5+ years distribution operations experience.
• 3+ years managing a 3PL provider.
• Experience leading operational improvement and implementation initiatives.
• Experience with solution design, optimization, SLAs and vendor governance
• Spanish and English proficiency required.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in The United States is required for this role.

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from $ 112,000 - $147,000 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.