3PL Program Manager

Lululemon Athletica; Ontario (CA); Hybrid; USD 112,000 - 147,000; Full time

Benefits offered by this job

Health benefits

Mental health support

Paid time off

Retirement plan match

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica is seeking a 3PL Program Manager for NAM/Mexico to lead the strategic and operational relationship with our outsourced distribution partner supporting Mexico. You will drive performance, governance and continuous improvement across the distribution operation, partnering with regional fulfillment leaders and global teams.

You will guide contract and SLA governance, evaluate solutions, and lead cross-functional initiatives to improve cost, service and inventory accuracy while

Qualifications

• 5+ years distribution operations experience.
• 3+ years managing a 3PL provider.
• Experience leading operational improvement and implementation initiatives.
• Experience with solution design, optimization, SLAs and vendor governance
• Spanish and English proficiency required.

Responsibilities

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

Skills

Distribution ops

3PL management

Ops improvement

Solution design & SLAs

Spanish & English

Job description

Business Unit:

Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

With the leadership and support of the Senior Manager, 3PL Management NAM, and in close partnership with regional fulfillment leadership teams, the 3PL Program Manager, Mexico owns the strategic and operational relationship with lululemon's 3PL distribution partner supporting Mexico. The role is accountable for driving operational performance, service excellence, contract and SLA governance, and continuous improvement across the outsourced distribution operation.

In addition to partner management responsibilities, this role leads cross-functional initiatives focused on operational optimization, solution development, process improvement, and capability enhancement.

core responsibilities

• Drive monthly, quarterly and annual performance reviews with the designated 3PL distribution partner supporting Mexico.
• Lead SOP creation, review and continuous improvement with the 3PL partner.
• Lead creation and annual revision of SLAs and contract governance.
• Lead evaluation and validation of operational solutions, process designs and service models.
• Support operational readiness and implementation activities for new capabilities and process changes.
• Lead cross-functional initiatives that improve cost, service, inventory accuracy and scalability.
• Partner with global teams and the 3PL partner to implement continuous improvement opportunities.
• Advise stakeholders on 3PL capabilities, constraints and solution options.

qualifications

• 5+ years distribution operations experience.
• 3+ years managing a 3PL provider.
• Experience leading operational improvement and implementation initiatives.
• Experience with solution design, optimization, SLAs and vendor governance
• Spanish and English proficiency required.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.i>
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.i>
• Communicate with honesty and kindness and create the space for others to do the same.i>
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.i>
• Foster connection by putting people first and building trusting relationships.i>
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.i>

additional notes

Authorization to work in The United States is required for this role.

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

Thetypical hiring range for this positionis from $ 112,000 - $147,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plansi>
• Paid time offi>
• Savings and retirement plan matchingi>
• Parenthood top-upi>
• Extensive catalog of development course offeringsi>
• People networks, mentorship programs, and leadership series (to name a few)i>

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted.

Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us [e-mail] . In your email, please include the position title, the location of the position and the nature of your request.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity candidate responses.