3PL Operations Manager - Bilingual (English/Spanish)

iFIT; Atlanta (GA); Hybrid; USD 85,000 - 95,000; Full time

Job summary

iFIT is seeking a logistics professional to manage North America 3PL partnerships and ensure efficient inbound/outbound fulfillment. You will own relationships, escalate issues, and monitor key metrics across the network.

You will coordinate with Sales and Customer Service, review invoices for accuracy, and drive SOP improvements. Willingness to travel within the US, Canada, and Mexico and fluency in English/Spanish are required.

Qualifications

• 3+ years in logistics, fulfillment, or supply chain operations.
• Experience with 3PL providers.
• Familiarity with Warehouse Management Systems (WMS).
• Experience with routing, carrier selection, and exception handling.
• Willingness to travel regularly between US, Canada, and Mexico.
• Fluent in Spanish and English.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Own day-to-day relationships with North America 3PL partners and drive performance.
• Serve as escalation point for 3PL operational issues and ensure timely resolution.
• Review open order reports and 3PL dashboards for dwell time accuracy.
• Ensure inbound orders are received, routed, and shipped on time; monitor and resolve delays.
• Order pallets for inbound containers and coordinate with 3PL on shipments.
• Define, track, and report on metrics including fill rate and on-time ship.
• Hold 3PL partners accountable to SLAs and escalate underperformance.
• Collaborate with Sales and Customer Service to address order stagnation and logistics escalations.
• Communicate inventory status and fulfillment updates with internal stakeholders.
• Review 3PL invoices for accuracy before payment and resolve discrepancies.
• Identify operational gaps, develop SOPs, and drive continuous improvement to reduce costs.

Skills

Bilingual: English/Spanish

3+ years logistics

3PL coordination

WMS familiarity

Order management

Travel in NA

Authorized to work in US

Education

Bachelor’s degree in Supply Chain/Logistics/Business

Tools

WMS

Job description

RESPONSIBILITIES

• Own day-to-day relationships with North America 3PL partners, including regular cadence meetings and onsite QBRs to drive performance and accountability.
• Serve as the primary point of escalation for 3PL operational issues, ensuring timely resolution.
• Review iFIT open order reports and compare to 3PL workflow dashboards to ensure dwell time accuracy.
• Ensure inbound orders are received, routed, and shipped accurately and on time; monitor exceptions and resolve delays proactively.
• Order pallets for all inbound containers and communicate with 3PL partners regarding incoming shipments.
• Define, track, and report on key metrics including fill rate, on-time ship, dwell time, and accuracy.
• Hold 3PL partners accountable to agreed service levels; identify and escalation underperformance.
• Partner with internal Sales and Customer Service teams to address order stagnation, dwell time issues, and logistics escalations.
• Communicate regularly with internal stakeholders on inventory status and fulfillment updates.
• Review all 3PL invoices submitted to iFIT for accuracy prior to payment approval.
• Identify billing discrepancies and drive resolution with 3PL billing teams.
• Identify operational gaps across 3PL sites, develop SOPs, and drive continuous improvement initiatives to increase efficiency and reduce cost.

EDUCATION & EXPERIENCE

Education And Basic Qualifications

• 3+ years of experience in logistics, fulfillment, or supply chain operations.
• Direct experience managing or working alongside 3PL providers.
• Familiarity with Warehouse Management Systems (WMS).
• Experience with order management processes including routing, carrier selection, and exception handling.
• Ability to travel regularly between the US, Canada, and Mexico.
• Fluent in Spanish and English.
• Authorized to work in the United States without sponsorship.

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
• Experience leading or participating in 3PL RFP processes including requirements gathering, vendor scoring, and selection.
• Contract negotiation experience with 3PL providers including rate cards, SLAs, penalties, and renewal terms.

DISCLAIMER

Compensation may vary based on the job level, your geographic work location, position incentive plan, and exemption status. Although we currently may consider hiring in the states listed below, not all positions are available in all locations, and work in a particular state is not guaranteed. Current list of states where iFIT may consider hiring: AK, AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY. Subject to applicable state laws, your employment at iFIT is “at-will”. At-will employment means that you and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all.

Pay Range: : $85,000 USD - $95,000 USD

iFIT does not discriminate in emplo