(3111) Crisis Clinician, Follow Up

Bluebonnet Trails Community MHMR Center; Round Rock (TX); On-site; USD 33,000 - 45,000; Full time

Job summary

Bluebonnet Trails Community Services in Williamson County is seeking a Crisis Follow Up Clinician to provide timely, person-centered follow up for callers of the 988 line or referrals from Williamson County 911.

The role requires QMHP-CS eligibility, a bachelor's in a human services field (with 24 credits in human services if the degree is outside that field) and a valid Texas driver’s license; a Master’s degree and crisis experience are preferred, with bilingual skills a plus.

Qualifications

• Must meet eligibility for QMHP–CS designation.
• Bachelor’s degree in a human services field required.
• Valid Texas Driver’s License throughout employment.
• Preferred: Master's degree in a human services field.

Responsibilities

• Provide phone-based crisis screening and assessment.
• Perform de-escalation, safety planning, and referrals.
• Coordinate with crisis and community services to promote stabilization.

Skills

Crisis intervention

Empathetic listening

De-escalation

Phone-based screening

Education

Bachelor's degree in human services

24 semester credit hours in human services coursework

Master's degree in human services (preferred)

Job description

Under the direction of the 988 Project Director, the Crisis Follow Up Clinician serves as a member of the 988 team. This position is responsible for providing timely, high-quality, and person-centered crisis follow up services to individuals experiencing mental health, substance use, intellectual and developmental disability-related, or co-occurring crises who called the 988/Crisis Hotline or were referred by Williamson County 911.

Primary functions include phone-based crisis screening and assessment, empathetic active listening, de-escalation, person-centered safety planning, and referral and linkage to appropriate crisis, behavioral health, and community-based services. The clinician works collaboratively with internal and external resources with the goal of maintaining stabilization of the crisis situation.

The clinician utilizes trauma-informed and evidence-based practices to promote stabilization, safety, recovery, and continuity of care. This role requires the ability to rapidly synthesize information, exercise sound clinical judgment, remain calm during high-stress situations, and communicate effectively with individuals from diverse cultural and socioeconomic backgrounds. The position also requires a unique ability to engage and assess an individual by telephone while simultaneously reviewing information across multiple integrated computer and database systems, documenting interventions, and coordinating with emergency communications and crisis-response personnel.

The clinician applies comprehensive knowledge of the public mental health system and available community resources to facilitate appropriate service access and reduce barriers to care. This position is responsible for maintaining compliance with program procedures, confidentiality requirements, documentation standards, and applicable data-collection and quality-assurance expectations. The position will also receive cross-training and will provide support to other crisis programs based on operational and service needs.

Hours: M-F 11 am- 8 pm

Location: Williamson County

Hourly Salary Range: $24.23 – $32.48

• $1.00 per hour – 2 year previous experience
• Up to $4.00 per hour – BTCS Tenure
• $0.75 per hour – Bilingual
• $1.00 per hour – Associate Licensure or Advanced Licensure
• $1.00 per hour – Williamson County
• $0.50 per hour – LCDC

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

City

County

County Williamson County

Credentials

Credentials Minimum Qualifications

• Must meet eligibility requirements for and obtain designation as a Qualified Mental Health Professional–Community Services (QMHP-CS).
• A bachelor’s degree in a human services field is required.
• Applicants whose bachelor’s degree is in another field must have completed at least 24 semester credit hours of human services coursework.
• Must possess a valid Texas Driver’s License and maintain approved driving status throughout employment.

Preferred Qualifications

• Master’s degree in a human services field.
• Two or more years of behavioral health experience, preferably involving crisis intervention, behavioral health screening or assessment, de-escalation, safety planning, or other high-acuity services.
• Bilingual in English and Spanish, with demonstrated ability to communicate effectively with Spanish-speaking individuals and families.

Administration Address

1009 N. Georgetown Street, Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2026-2029 (PDF)