(3111) Crisis Clinician, Follow Up

Bluebonnet Trails Community Services; Round Rock (TX); On-site; USD 50,000 - 68,000; Full time

Job summary

Bluebonnet Trails Community Services seeks a Crisis Follow Up Clinician to join the 988 team in Williamson County, Round Rock, TX. You will provide phone-based crisis screening, assessment, empathetic listening, de-escalation, and safety planning, coordinating with local resources to ensure stabilization and linkage to services.

Qualifications include QMHP-CS eligibility, a bachelor’s degree in human services, and a Texas driver’s license; a master’s degree and bilingual English/Spanish are

Qualifications

• Must meet eligibility for QMHP-CS designation.
• Bachelor’s degree in a human services field; if deg is in another field, 24 sem hrs of human services coursework.
• Valid Texas Driver’s License and maintain driving status.

Responsibilities

• Phone-based crisis screening and assessment.
• Provide empathetic active listening and de-escalation.
• Conduct person-centered safety planning and linkage to crisis and community services.
• Coordinate care with internal/external resources to stabilize crises.
• Document interventions and maintain confidentiality, using integrated systems.

Skills

Crisis intervention

Active listening

Communication

Bilingual English/Spanish

Education

QMHP-CS eligibility / designation

Bachelor’s degree in human services

Texas Driver’s License

Job description

Job Description Under the direction of the 988 Project Director, the Crisis Follow Up Clinician serves as a member of the 988 team. This position is responsible for providing timely, high-quality, and person-centered crisis follow up services to individuals experiencing mental health, substance use, intellectual and developmental disability-related, or co-occurring crises who called the 988/Crisis Hotline or were referred by Williamson County 911. The clinician provides crisis follow up to ensure coordination of care and linkage support to referred options.

Job Description Under the direction of the 988 Project Director, the Crisis Follow Up Clinician serves as a member of the 988 team. This position is responsible for providing timely, high-quality, and person-centered crisis follow up services to individuals experiencing mental health, substance use, intellectual and developmental disability-related, or co-occurring crises who called the 988/Crisis Hotline or were referred by Williamson County 911. The clinician provides crisis follow up to ensure coordination of care and linkage support to referred options. Primary functions include phone-based crisis screening and assessment, empathetic active listening, de-escalation, person-centered safety planning, and referral and linkage to appropriate crisis, behavioral health, and community-based services. The clinician works collaboratively with internal and external resources with the goal of maintaining stabilization of the crisis situation. The clinician utilizes trauma-informed and evidence-based practices to promote stabilization, safety, recovery, and continuity of care. This role requires the ability to rapidly synthesize information, exercise sound clinical judgment, remain calm during high-stress situations, and communicate effectively with individuals from diverse cultural and socioeconomic backgrounds. The position also requires a unique ability to engage and assess an individual by telephone while simultaneously reviewing information across multiple integrated computer and database systems, documenting interventions, and coordinating with emergency communications and crisis-response personnel. The clinician applies comprehensive knowledge of the public mental health system and available community resources to facilitate appropriate service access and reduce barriers to care. This position is responsible for maintaining compliance with program procedures, confidentiality requirements, documentation standards, and applicable data-collection and quality-assurance expectations. The position will also receive cross-training and will provide support to other crisis programs based on operational and service needs. Hours: M-F 11 am- 8 pm. Location: Williamson County. Hourly Salary Range: $24.23 – $32.48.

Differential Detail

• $1.00 per hour – 2 year previous experience
• Up to $4.00 per hour – BTCS Tenure
• $0.75 per hour – Bilingual
• $1.00 per hour – Associate Licensure or Advanced Licensure
• $1.00 per hour – Williamson County
• $0.50 per hour – LCDC

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

CityRound Rock, TX CountyWilliamson CountyCredentialsMinimum Qualifications

Must meet eligibility requirements for and obtain designation as a Qualified Mental Health Professional–Community Services (QMHP-CS). A bachelor’s degree in a human services field is required. Applicants whose bachelor’s degree is in another field must have completed at least 24 semester credit hours of human services coursework. Must possess a valid Texas Driver’s License and maintain approved driving status throughout employment.

Preferred Qualifications

Master’s degree in a human services field. Two or more years of behavioral health experience, preferably involving crisis intervention, behavioral health screening or assessment, de-escalation, safety planning, or other high-acuity services. Bilingual in English and Spanish, with demonstrated ability to communicate effectively with Spanish-speaking individuals and families.

Salary Amount$50,398.40 - $67,558.0/yearClosing DateOpen until filled