2nd-Shift Warehouse Customer Service Pro – Early Pay & Benefits

Ultipro; Dallas, Northern (TX, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Shift differential

On-site role

Early access to paycheck

Health benefits

Job summary

GEODIS is hiring a Warehouse Customer Service Representative in Dallas for a 2nd shift, 2:30pm-11pm (or 6pm-6am during peak hours). The role includes handling orders, coordinating shipping, and maintaining customer communications. A shift differential enhances compensation with on-site work and comprehensive benefits.

Join GEODIS to support seamless goods movement for top brands. Prior experience with AS400 and warehouse systems is preferred; strong Excel/Outlook skills are expected.

Qualifications

• Minimum 6 months related experience and/or training.
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.

Responsibilities

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.

Skills

Customer service

AS400

MS Office

Communication

Problem solving

Tools

AS/400

WMS

Job description

GEODIS is hiring a Warehouse Customer Service Representative in Dallas for a 2nd shift, 2:30pm-11pm (or 6pm-6am during peak hours). The role includes handling orders, coordinating shipping, and maintaining customer communications. A shift differential enhances compensation with on-site work and comprehensive benefits.

Join GEODIS to support seamless goods movement for top brands. Prior experience with AS400 and warehouse systems is preferred; strong Excel/Outlook skills are expected.