2nd Shift - Production and Fulfillment Supervisor

Merchology; Minneapolis (MN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO 18 days

8 company-paid holidays

Hybrid options for select departments

Volunteer time

401(k) with match

Medical and dental insurance

Life insurance

Employee discounts

Job summary

Merchology, a leading B2B merch retailer, seeks a Production & Fulfillment Supervisor for the 2nd Shift (3–11 pm) at our Plymouth, MN facility. You will oversee production operations, coach staff, ensure safety, and drive quality while meeting cost and delivery objectives for customized products.

Reporting to the Senior Operations Manager, you will lead peak-season staffing, manage performance, and collaborate across departments to optimize processes and metrics.

Qualifications

• Previous leadership experience in a production environment.
• Ability to stand for 7-9 hours per day.
• Detail oriented, organized, and accurate.
• Positive attitude and team leadership.
• Ability to lift up to 40 pounds repeatedly.
• Ability to read and understand basic English instruction (colors, left/right).
• Excellent employee relations skills to lead in a team setting.
• Excellent ability to make collaborative decisions.

Responsibilities

• Take ownership and accountability for safety and quality incidents within your area of responsibility.
• Manage individual and team performance through timely feedback and coaching conversations.
• Maintain SME knowledge of machine operations under your purview.
• Conduct interviews, training, and onboarding during peak seasons.
• Identify problems, develop solutions, and suggest changes when necessary.
• Maintain and communicate key area metrics to team and stakeholders.
• Support project improvements across facilities and departments.
• Monitor attendance and maintain records.

Skills

Leadership

Team management

Safety & quality

Interviewing & onboarding

Communication

Attendance tracking

EOS execution

Tools

Microsoft Office 365

Job description

Description

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks a Production & Fulfillment Supervisor for our 2nd Shift 3 - 11 pm to join our Operations team. Reporting to the Senior Operations Manager, the Production & Fulfillment Supervisor is a critical role that is responsible for overseeing individual and team performance to successfully meet company cost, quality, and delivery objectives for the production of customized products.

PRIMARY RESPONSIBILITIES

A successful Production & Fulfillment Supervisor will:

• Take ownership and accountability for all safety and quality incidents within your area of responsibility.
• Manage individual and team performance through timely feedback and coaching conversations.
• Maintain SME knowledge of the machine operations under the purview of the position.
• Active participant in peak season staffing, including conducting interviews, training, and onboarding.
• Identify problems, develop solutions, and suggest changes when necessary.
• Maintain and communicate on key area metrics to team and stakeholders.
• Support project improvements across facilities and departments.
• Monitor attendance and keep accurate recordkeeping and documentation.
• Communicate positively within and across departments to gather information needed to make decisions.
• Take corrective action and work with manager on any disciplinary decisions up to written warning level.
• Effectively delegate and empower others to manage increasing workload as needed.
• Inspire, influence, and guide others to participate in common goals.
• Learn and implement EOS structure and principles for everyday success.
• Foster a culture centered around Merchology’s Core Values - exhibit Servant Leadership ideologies while coaching employees for success.
• Additional projects or duties as assigned.

Requirements

• Ability to stand for 7-9 hours per day.
• Previous leadership experience in a production environment
• Detail oriented, organized, and accurate
• Positive attitude and team leadership
• Ability to lift up to 40 pounds repeatedly.
• Ability to read and understand basic English instruction (colors, left/right)
• Excellent vision and fine motor skills to work with detailed products, small parts machinery, and fine threads.
• Excellent employee relations skills to lead in a team setting.
• Positive employee relations with all other staff
• Excellent ability to make collaborative decisions.
• Intermediate experience with Office 365 products (e.g., Outlook, Word, Excel)

PREFERRED QUALIFICATIONS

• Experience working in a manufacturing or production setting.
• Bilingual English/Spanish
• Previous knowledge of sewing and embroidery machines

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees

LOCATIONS

• 3000 Niagara Lane North, Plymouth, MN 55447
• Fully onsite role
• 2nd Shift 3 - 11 pm

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email [e-mail] for assistance.