2nd Shift Operations Supervisor

Ingram Micro; Carol Stream (IL); On-site; USD 73,000 - 116,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

401(k) plan with company match

Disability coverage

Wellbeing benefits

Job summary

Ingram Micro is seeking an experienced Warehouse Supervisor - Outbound Shipping (Night Shift) to lead overnight warehouse operations and ensure accurate, timely shipment of customer orders.

You will oversee outbound logistics, warehouse personnel, inventory controls, and shipping schedules while maintaining a safe, productive work environment. The ideal candidate has hands-on leadership, high-volume experience, and a track record of improving efficiency.

Qualifications

• High School Diploma or GED required.
• 5+ years in warehouse/distribution or supply chain.
• 3+ years in warehouse operations and shipping.
• At least 1 year of supervisory experience.
• Strong knowledge of outbound shipping processes and inventory control.
• Experience supervising in high-volume distribution.

Responsibilities

• Lead and supervise night shift warehouse associates, shipping clerks, and support personnel to ensure daily operational goals are achieved.
• Oversee all outbound shipping activities, including order fulfillment, staging, loading, shipping documentation, and carrier coordination.
• Ensure customer orders are shipped accurately and on schedule while meeting productivity and quality standards.
• Monitor workflow, labor utilization, and staffing needs throughout the shift.
• Maintain accurate inventory records and support cycle counts, inventory audits, and discrepancy investigations.
• Serve as the primary escalation point for operational issues, shipping delays, inventory concerns, and employee questions.
• Coordinate with transportation, logistics, customer service, and other cross‑functional partners to ensure seamless execution of outbound operations.
• Enforce warehouse safety standards, company policies, and operational procedures.
• Identify opportunities to improve efficiency, throughput, accuracy, and warehouse performance.
• Monitor warehouse space utilization and ensure proper storage, organization, and material flow.
• Prepare and maintain operational reports, shipping metrics, and shift performance updates.
• Drive employee engagement, accountability, and development through coaching and performance management.

Skills

Team leadership

Outbound shipping

Warehouse operations

Inventory control

Communication

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

WMS

Inventory systems

Microsoft Office

Job description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We're seeking an experienced Warehouse Supervisor - Outbound Shipping (Night Shift) to lead overnight warehouse operations and ensure the accurate, efficient, and timely shipment of customer orders. This role will oversee outbound logistics activities, warehouse personnel, inventory control processes, and shipping schedules while maintaining a safe and productive work environment.

The ideal candidate is a hands-on leader with experience managing high-volume warehouse operations, driving team performance, and ensuring service levels are met in a fast-paced distribution environment.

What You'll Do

• Lead and supervise night shift warehouse associates, shipping clerks, and support personnel to ensure daily operational goals are achieved.
• Oversee all outbound shipping activities, including order fulfillment, staging, loading, shipping documentation, and carrier coordination.
• Ensure customer orders are shipped accurately and on schedule while meeting productivity and quality standards.
• Monitor workflow, labor utilization, and staffing needs throughout the shift.
• Maintain accurate inventory records and support cycle counts, inventory audits, and discrepancy investigations.
• Serve as the primary escalation point for operational issues, shipping delays, inventory concerns, and employee questions.
• Coordinate with transportation, logistics, customer service, and other cross‑functional partners to ensure seamless execution of outbound operations.
• Enforce warehouse safety standards, company policies, and operational procedures.
• Identify opportunities to improve efficiency, throughput, accuracy, and warehouse performance.
• Monitor warehouse space utilization and ensure proper storage, organization, and material flow.
• Prepare and maintain operational reports, shipping metrics, and shift performance updates.
• Drive employee engagement, accountability, and development through coaching and performance management.

What You Bring

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Minimum 5 years of warehouse, distribution, logistics, or supply chain experience.
• Minimum 3 years of experience in warehouse operations, shipping, or distribution.
• At least 1 year of supervisory or team leadership experience.
• Strong knowledge of outbound shipping processes, inventory control, and warehouse operations.
• Experience supervising teams in a high-volume distribution or fulfillment environment.
• Proven ability to prioritize work, solve operational challenges, and meet deadlines.
• Excellent communication, leadership, and organizational skills.
• Experience with Warehouse Management Systems (WMS), inventory systems, and Microsoft Office applications preferred.
• Ability to work a night shift schedule and lead teams in a fast-paced operational environment.

Preferred Qualifications

• Experience leading outbound shipping operations within a distribution center, fulfillment center, manufacturing facility, or large warehouse environment.
• Knowledge of transportation scheduling, carrier coordination, shipping compliance, and warehouse productivity metrics.
• Continuous improvement mindset with experience implementing process improvements and operational efficiencies.
• Bilingual candidates (Spanish or Hindi) are highly preferred

Why Join Us?

• Lead a critical overnight operation that directly impacts customer satisfaction and business performance.
• Opportunity to develop and mentor warehouse professionals.
• Collaborative, safety-focused culture.
• Competitive compensation and benefits.
• Career growth opportunities within a growing operation

The typical base pay range for this role across the U.S. is USD $72,700.00 - $116,300.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.