Operations, Supervisor

Ingram Micro Inc; Hazleton (Luzerne County); On-site; USD 66,100 - 105,800; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

401(k) plan

Company match

Disability coverage

Life insurance

Wellbeing benefits

Job summary

Ingram Micro Inc is seeking a Night Shift Warehouse Operations Supervisor to lead overnight warehouse operations in a highly automated distribution environment. You will oversee warehouse associates, drive safety, productivity, and inventory accuracy across multiple systems.

You will manage receiving, storage, replenishment, fulfillment, and shipping while coordinating with maintenance, engineering, IT, and operations to troubleshoot issues and optimize automation utilization.

Qualifications

• High School Diploma or GED required.
• Minimum 5 years of warehouse, distribution, or logistics experience.
• Minimum 3 years of warehouse operations within a highly automated environment.
• Minimum 1 year of supervisory or leadership experience.
• Experience working with ASRS (Automated Storage and Retrieval Systems).
• Experience managing operations across multiple warehouse systems and technologies.
• Strong understanding of warehouse management systems (WMS), inventory control, shipping, receiving, and fulfillment processes.
• Experience troubleshooting operational and system performance issues.
• Strong leadership, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, high-volume distribution environment.

Responsibilities

• Lead and supervise night shift warehouse operations, ensuring daily productivity, quality, and service goals are achieved.
• Direct the activities of warehouse associates, technicians, and support personnel in a high-volume distribution environment.
• Manage receiving, storage, replenishment, order fulfillment, inventory control, and shipping activities.
• Monitor workflow and labor allocation to maximize operational efficiency and throughput.
• Serve as the primary escalation point for operational and system-related issues during the shift.
• Oversee operations within an automated warehouse environment utilizing ASRS technology.
• Monitor and coordinate activities across multiple warehouse and automation platforms, including WMS, conveyors, sortation, robotics, and material handling technologies.
• Partner with Maintenance, Engineering, IT, and Operations teams to troubleshoot equipment and system interruptions.
• Ensure automated systems are operating efficiently and support continuous flow throughout the warehouse.
• Identify opportunities to improve automation utilization, throughput, and operational performance.
• Maintain high levels of inventory accuracy through audits and cycle counts.
• Investigate inventory discrepancies and implement corrective actions.
• Ensure compliance with SOPs and safety standards.
• Monitor operational metrics and prepare shift performance reports.
• Coach, mentor, and develop warehouse team members; conduct training and performance management.
• Promote safety, accountability, teamwork, and continuous improvement.

Skills

Leadership

Problem-solving

Decision-making

WMS knowledge

Inventory control

Shipping

Receiving

Fulfillment

Supervision

Automation systems

Education

High School Diploma or GED

Associate's or Bachelor's degree in Supply Chain, Logistics, Business, Engineering

Tools

ASRS (Automated Storage and Retrieval Systems)

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

About the Role

We are seeking a Night Shift Warehouse Operations Supervisor to lead overnight warehouse operations in a highly automated distribution environment. This role is responsible for overseeing warehouse associates, ensuring operational excellence across multiple warehouse management and automation systems, and driving safety, productivity, and inventory accuracy throughout the shift.

Key Responsibilities

Warehouse Operations Leadership

• Lead and supervise night shift warehouse operations, ensuring daily productivity, quality, and service goals are achieved.
• Direct the activities of warehouse associates, technicians, and support personnel in a high-volume distribution environment.
• Manage receiving, storage, replenishment, order fulfillment, inventory control, and shipping activities.
• Monitor workflow and labor allocation to maximize operational efficiency and throughput.
• Serve as the primary escalation point for operational and system-related issues during the shift.

Automation & Systems Management

• Oversee operations within an automated warehouse environment utilizing ASRS technology.
• Monitor and coordinate activities across multiple warehouse and automation platforms, including WMS, conveyor systems, sortation equipment, robotics, and material handling technologies.
• Partner with Maintenance, Engineering, IT, and Operations teams to troubleshoot equipment and system interruptions.
• Ensure automated systems are operating efficiently and support continuous flow throughout the warehouse.
• Identify opportunities to improve automation utilization, throughput, and operational performance.

Inventory & Process Control

• Maintain high levels of inventory accuracy through audits, cycle counts, and inventory control procedures.
• Investigate inventory discrepancies and implement corrective actions.
• Ensure compliance with established warehouse processes, SOPs, and safety standards.
• Monitor operational metrics and prepare shift performance reports.

Team Leadership & Development

• Coach, mentor, and develop warehouse team members to achieve operational goals.
• Conduct training, performance management, and employee development activities.
• Promote a culture centered around safety, accountability, teamwork, and continuous improvement.
• Ensure company policies, procedures, and regulatory requirements are consistently followed.

Required Qualifications

• High School Diploma or GED required.
• Minimum 5 years of warehouse, distribution, fulfillment center, or logistics experience.
• Minimum 3 years of experience in warehouse operations within a highly automated environment.
• Minimum 1 year of supervisory or leadership experience.
• Experience working with ASRS (Automated Storage and Retrieval Systems).
• Experience managing operations across multiple warehouse systems and technologies.
• Strong understanding of warehouse management systems (WMS), inventory control, shipping, receiving, and fulfillment processes.
• Experience troubleshooting operational and system performance issues.
• Strong leadership, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, high-volume distribution environment.

Preferred Qualifications

• Associate's or Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field.
• Experience with automated fulfillment, e-commerce, retail distribution, manufacturing, or large-scale logistics operations.
• Exposure to robotics, conveyor systems, sortation systems, and other material handling automation technologies.
• Lean, Six Sigma, or continuous improvement experience preferred.

Ideal Candidate Background

We are particularly interested in candidates who have supervised operations in:

• Automated Distribution Centers
• High-Volume Fulfillment Centers
• E-Commerce Operations
• Retail Distribution Networks
• Manufacturing Warehouses
• Facilities utilizing ASRS, robotics, conveyor systems, and advanced warehouse automation technologies

The typical base pay range for this role across the U.S. is USD $66,100.00 - $105,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.