2nd Shift Operations Manager - Client Services Lead

Ciocca Cleaning & Restoration; Fort Wayne (IN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee referral program

Full-time position

Job summary

Ciocca Cleaning & Restoration is seeking an experienced Operations Manager for the 2nd shift in Fort Wayne, IN. This role oversees day-to-day client account operations, coaches supervisors, and ensures staffing coverage to deliver high-quality service.

The ideal candidate combines hands-on leadership with excellent communication, organization, and problem-solving skills to manage multiple priorities in a fast-paced environment.

Qualifications

• 3–5 years of operations management experience preferred.
• 3–5 years of supervisory experience and 2–3 years of management experience, OR a Bachelor's degree in Business Management with at least 2 years of applicable experience.
• Valid driver’s license.
• Clean driving record and ability to meet company insurance eligibility requirements.
• Acceptable criminal background check.
• Acceptable drug screen.
• Ability to work a 2nd shift schedule.
• Previous experience in janitorial, facilities, restoration, commercial services, or a related industry is a plus.

Responsibilities

• Oversee the day-to-day operations and service delivery for assigned client accounts.
• Manage, coach, and support supervisors and field staff.
• Develop and maintain staffing plans to ensure client accounts are properly covered.
• Coordinate employee assignments and schedules based on business needs.
• Maintain strong, professional relationships with clients and respond promptly to questions or concerns.
• Follow up on customer inquiries and ensure issues are resolved efficiently.
• Monitor service quality and ensure company standards and client expectations are consistently met.
• Manage projects from initial planning through completion.
• Prioritize projects and operational needs based on urgency and client requirements.
• Identify operational problems and develop effective solutions.
• Maintain open communication with clients, employees, supervisors, and subcontractors.
• Assist with new business opportunities and support the development of new client accounts.
• Manage and maintain business contracts and account requirements.
• Exercise sound judgment when negotiating and managing business matters.
• Complete required operational paperwork and documentation accurately and on time.
• Monitor staffing, performance, and operational needs and take appropriate action.
• Ensure employees and supervisors follow company policies, procedures, and safety standards.
• Work closely with the Vice President of Operations to support company goals and operational initiatives.

Skills

Leadership

Communication

Customer service

Organization

Time management

Problem solving

Initiative

Conflict resolution

Computer skills

Attention to detail

Mathematical reasoning

Professional judgment

Team motivation

Education

Bachelor's degree in Business Management

3–5 years supervisory experience

2–3 years management experience

Job description

Ciocca Cleaning & Restoration is seeking an experienced Operations Manager for the 2nd shift in Fort Wayne, IN. This role oversees day-to-day client account operations, coaches supervisors, and ensures staffing coverage to deliver high-quality service.

The ideal candidate combines hands-on leadership with excellent communication, organization, and problem-solving skills to manage multiple priorities in a fast-paced environment.