2nd Shift Operations Manager: Client Services Lead

Ciocca; Fort Wayne (IN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee referral program

Full-time position

Job summary

Ciocca Cleaning & Restoration is seeking an experienced Operations Manager for 2nd shift in Fort Wayne, IN. You will oversee day-to-day operations for client accounts, manage supervisors and field staff, and develop staffing plans to ensure coverage and timely delivery of services.

The ideal candidate will be a hands-on leader with strong communication, organization, and problem-solving skills, capable of managing multiple priorities in a fast-paced environment.

Qualifications

• 3–5 years of operations management experience preferred.
• 3–5 years of supervisory experience and 2–3 years of management experience, or a Bachelor's degree in Business Management with at least 2 years of applicable experience.
• Valid driver's license and clean driving record.
• Ability to work a 2nd shift schedule.
• Experience in janitorial, facilities, restoration, commercial services or related industry is a plus.

Responsibilities

• Oversee day-to-day operations and service delivery for assigned client accounts.
• Manage, coach, and support supervisors and field staff.
• Develop and maintain staffing plans to ensure client coverage.
• Coordinate employee assignments and schedules based on business needs.
• Maintain strong relationships with clients and respond promptly to questions or concerns.
• Follow up on customer inquiries and ensure issues are resolved efficiently.
• Monitor service quality and ensure company standards and client expectations are met.
• Manage projects from initial planning through completion.
• Identify operational problems and develop effective solutions.
• Complete required operational paperwork and documentation accurately and on time.
• Monitor staffing, performance, and operational needs and take appropriate action.
• Ensure employees and supervisors follow policies, procedures, and safety standards.

Job description

Ciocca Cleaning & Restoration is seeking an experienced Operations Manager for 2nd shift in Fort Wayne, IN. You will oversee day-to-day operations for client accounts, manage supervisors and field staff, and develop staffing plans to ensure coverage and timely delivery of services.

The ideal candidate will be a hands-on leader with strong communication, organization, and problem-solving skills, capable of managing multiple priorities in a fast-paced environment.