2nd Shift Operations Coordinator

Cheeseman LLC; Gaffney (SC); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Life insurance

Paid time off

Referral program

Vision insurance

Health Insurance - $300 opt out per 月

Job summary

Cheeseman Transport is seeking a 2nd shift Operations Coordinator to support daily planning, scheduling, and movement of customer freight. You will work with drivers, customers, and internal teams to track shipments, resolve issues, and meet service expectations.

The ideal candidate is organized, detail-oriented, customer-focused, and able to perform in a fast-paced environment with changing priorities and deadlines.

Qualifications

• 1–3 years of experience in transportation, logistics, operations coordination, dispatch, or a similar role.
• Experience using a Transportation Management System (TMS) preferred.
• Proficiency with Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Plan, schedule, and track customer shipments using Transportation Management Systems (TMS).
• Review and update load assignments.
• Dispatch and support drivers throughout the delivery process.
• Monitor truck and trailer locations, availability, and utilization.
• Coordinate preventive maintenance and equipment service.
• Track daily freight movement and provide timely shipment updates.
• Identify delays and communicate issues to management.
• Create and maintain exception reports documenting operational issues and delays.
• Serve as backup support during periods of high volume or staff absences.
• Resolve customer questions, problems, and complaints promptly.
• Collaborate with customers, drivers, and internal teams to follow procedures.
• Provide reports and shipment information to internal and external customers.

Skills

Organizational skills

Attention to detail

Communication

Problem solving

Time management

Team collaboration

Adaptability

Multitasking

Data verification

Tools

TMS

MS Office (Outlook & Excel)

Job description

The 2nd shift Operations Coordinator supports the daily planning, scheduling, and movement of customer freight. This role works closely with drivers, customers, and internal teams to ensure shipments are tracked, operational issues are resolved quickly, and service expectations are met.

The ideal candidate is organized, detail-oriented, customer-focused, and able to perform effectively in a fast-paced environment with changing priorities and deadlines.

Cheeseman Transport is a family-oriented transportation company known for safely moving freight with unusual characteristics. We provide LTL, Truckload, Expedited, Dedicated, and Warehousing services for businesses throughout the Midwest and Southeast. Our culture is built on four core values: Family First, Safety, Flexibility, and Sustainability. We invest in our people through reliable equipment, strong benefits, and a work environment where employees are respected and supported. Many of our team members build long-term careers here because we focus on safety, consistency, and doing the right thing for our drivers, mechanics, handlers, and office staff. Our goal is simple: create business relationships that are safe, enjoyable, and rewarding for everyone we work with.

Monday - Friday 6pm - 6am

12-Hour Second Shift Schedule

Pay: $100,000 - $125,000 based on experience

Key Responsibilities

Transportation Operations

• Use Transportation Management Systems (TMS) to plan, schedule, and track customer shipments.
• Review and update load assignments as needed.
• Dispatch and support drivers throughout the delivery process.
• Monitor truck and trailer locations, availability, and utilization.
• Coordinate preventive maintenance and schedule equipment for service.
• Track daily freight movement and provide timely shipment updates.
• Identify delays, service issues, and other exceptions and communicate them to management.
• Create and maintain exception reports documenting operational issues and delays.
• Serve as backup support for other team members during periods of high volume or staff absences.

Customer Service & Process Improvement

• Resolve customer questions, problems, and complaints in a timely and professional manner.
• Work closely with customers, drivers, and internal teams to ensure operational procedures are followed.
• Provide reports and shipment information to internal and external customers as needed.
• Identify opportunities to improve workflows, streamline processes, and increase operational efficiency.
• Assist with special projects and other responsibilities as assigned.

Performance & Accountability

• Monitor and report driver performance.
• Organize daily workflows, establish priorities, and ensure work is completed accurately and on time.
• Maintain reliable attendance and consistently meet job responsibilities.
• Follow up promptly on outstanding issues and ensure they are resolved.
• 401(k) with company match
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Health Insurance - $300 opt out per Month
• 7 paid holidays
• Paid weekly and direct deposit

Job Requirements

Skills & Abilities

• Ability to quickly learn new systems, processes, and skills.
• Strong written and verbal communication skills.
• Comfortable communicating by phone, email, radio, and other operational communication tools.
• Strong problem-solving skills with the ability to identify practical solutions.
• Excellent attention to detail and follow-up.
• Ability to work effectively under pressure and meet frequent deadlines.
• Strong organizational and prioritization skills.
• Ability to process, verify, and maintain accurate operational information and data.
• Collaborative team player who demonstrates respect, integrity, and accountability.
• Willingness to bring new ideas and a continuous improvement mindset to the team.

Qualifications

• 1–3 years of experience in transportation, logistics, operations coordination, dispatch, or a similar role.
• Experience using a Transportation Management System (TMS) preferred.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience working in a fast-paced transportation or logistics environment preferred.