2nd shift LTL Lead

Mattel, Inc.and Subsidiaries; Jonestown (Lebanon County); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Mattel, Inc. is seeking a Shipping Supervisor to lead daily B2B outbound operations, ensure orders are loaded safely and on time, and maintain accuracy across the shipping process.

You will supervise clamp-truck operators, read BOLs and routing guides, enforce OSHA safety standards, and coordinate with Customer Service, Planning, Inventory Control, and Production to resolve issues. This is a hybrid in-office role (Mon-Thu on site, Friday remote) with a focus on process improvement using WMS/TMS,

Qualifications

• 1-3 years of experience in shipping, warehouse, or logistics operations.
• Strong knowledge of clamp-truck operation.
• Ability to read BOLs, pick sheets, routing guides, and customer load specs.
• Proven leadership or team-lead experience.
• Ability to enforce safety rules consistently and professionally.
• Attention to detail and strong quality-verification skills.
• Ability to work in a fast-paced, deadline-driven shipping environment.

Responsabilités

• Maintain working knowledge of LTL shipping processes, including carrier coordination, freight classification, labeling, Bills of Lading (BOLs), shipment consolidation, pickup requirements, and routing.
• Lead daily B2B outbound shipping operations, ensuring orders are safely, accurately, and efficiently prepared and loaded according to customer requirements and shipping schedules.
• Enforce all dock safety standards and OSHA-compliant practices, including PPE, trailer restraints, dock plates, pedestrian/equipment separation, and safe clamp-truck operation.
• Review customer routing guides, shipping requirements, stack/pallet specifications, labeling standards, and loading patterns to ensure orders meet customer expectations.
• Verify outbound loads for SKU and quantity accuracy, stack integrity, wrapping/banding, labeling, product condition, trailer assignment, and required documentation before departure.
• Assign and balance clamp-truck operators and dock labor based on shipping priorities, workload, equipment availability, and productivity expectations.
• Monitor dock performance and labor efficiency using KPIs such as loads/stacks per hour, downtime, on-time trailer departures, damage rates, misloads, and operator productivity; identify opportunities to improve workflow.
• Ensure trailers are loaded correctly using appropriate loading patterns, weight distribution, cube utilization, scan verification, and load-ready checks to prevent damage and misloads.
• Serve as the primary dock point of contact, coordinating with drivers, supervisors, Customer Service, Planning, Inventory Control, Production, and other warehouse teams to resolve shortages, damages, delays, and shipping exceptions.
• Lead shift start-up meetings, provide associate training and performance feedback, maintain required shipping and safety documentation, and provide supervisors with accurate end-of-shift reporting.

Connaissances

Shipping operations

Clamp-truck operation

BOLs & routing docs

Leadership/teambuilding

Safety compliance

Attention to detail

Fast-paced shipping

Outils

WMS/TMS

RF scanners

Productivity dashboards

Description du poste

CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

• Maintain working knowledge of LTL shipping processes, including carrier coordination, freight classification, labeling, Bills of Lading (BOLs), shipment consolidation, pickup requirements, and routing. LTL is used when a shipment does not require an entire trailer, allowing multiple customers' freight to share trailer space.
• Lead daily B2B outbound shipping operations, ensuring orders are safely, accurately, and efficiently prepared and loaded according to customer requirements and shipping schedules.
• Enforce all dock safety standards and OSHA-compliant practices, including PPE, trailer restraints, dock plates, pedestrian/equipment separation, and safe clamp-truck operation.
• Review customer routing guides, shipping requirements, stack/pallet specifications, labeling standards, and loading patterns to ensure orders meet customer expectations.
• Verify outbound loads for SKU and quantity accuracy, stack integrity, wrapping/banding, labeling, product condition, trailer assignment, and required documentation before departure.
• Assign and balance clamp-truck operators and dock labor based on shipping priorities, workload, equipment availability, and productivity expectations.
• Monitor dock performance and labor efficiency using KPIs such as loads/stacks per hour, downtime, on-time trailer departures, damage rates, misloads, and operator productivity; identify opportunities to improve workflow.
• Ensure trailers are loaded correctly using appropriate loading patterns, weight distribution, cube utilization, scan verification, and load-ready checks to prevent damage and misloads.
• Serve as the primary dock point of contact, coordinating with drivers, supervisors, Customer Service, Planning, Inventory Control, Production, and other warehouse teams to resolve shortages, damages, delays, and shipping exceptions.
• Lead shift start-up meetings, provide associate training and performance feedback, maintain required shipping and safety documentation, and provide supervisors with accurate end-of-shift reporting.

Required

• 1-3 years of experience in shipping, warehouse, or logistics operations.
• Strong knowledge of clamp-truck operation (certification preferred).
• Ability to read BOLs, pick sheets, routing guides, and customer load specs.
• Proven leadership or team-lead experience.
• Ability to enforce safety rules consistently and professionally.
• Attention to detail and strong quality-verification skills.
• Ability to work in a fast-paced, deadline-driven shipping environment.

Preferred

• Experience in B2B shipping for high-volume or high-value goods.
• Familiarity with WMS/TMS, RF scanners, and productivity dashboards.
• Basic data skills to track efficiency and labor utilization.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.