Lead Person DTC

Mattel, Inc.; Pennsylvania; Hybrid; USD 52,000 - 72,000; Full time

Job summary

Mattel is seeking a results-driven warehouse leader to run daily DTC warehouse and fulfillment operations, ensuring customer orders are processed safely, accurately, efficiently, and on time. You will assign and balance associates based on workload, enforce safety standards and SOPs, monitor order accuracy and productivity, and coordinate with Inventory Control, Planning, and other teams to resolve issues.

This in-office role is hybrid—Monday–Thursday in the office with Fridays from

Qualifications

• DTC/e-commerce experience required or strongly preferred.
• Ability to lead and develop warehouse teams.
• Experience with standard operating procedures and safety.
• Strong data literacy to monitor KPIs and productivity.

Responsibilities

• Lead daily DTC warehouse and fulfillment operations.
• Assign and balance associates based on workload and priorities.
• Enforce warehouse safety standards, PPE, and SOPs.
• Monitor order accuracy, product handling, scanning, staging, and quality.
• Track productivity and KPIs; identify and resolve blockers.
• Coordinate with Inventory Control, Planning, and other teams to resolve issues.
• Lead shift start-up communication and set daily priorities.
• Coach, train, and onboard associates.
• Maintain operational and safety documentation; provide end-of-shift updates.
• Support continuous improvement in safety, quality, productivity, and efficiency.

Skills

DTC/e-commerce experience

Leadership

Operations management

Training associates

Education

High school diploma or equivalent

Tools

WMS

RF scanners

Order processing systems

Productivity dashboards

Job description

CREATIVITY IS OUR SUPERPOWER.It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

• Lead daily DTC warehouse and fulfillment operations, ensuring customer orders are processed safely, accurately, efficiently, and on time.

• Assign and balance associates based on workload, staffing, operational priorities, and productivity expectations.

• Enforce warehouse safety standards, PPE requirements, safe equipment operation, and established SOPs.

• Monitor order accuracy, product handling, scanning, staging, quality, and completion against daily goals.

• Track productivity and operational KPIs, identify workflow issues, and elevate or resolve barriers impacting performance.

• Coordinate with supervisors, Inventory Control, Planning, and other warehouse teams to resolve inventory, order, and operational issues.

• Lead shift start-up communication and provide associates with clear direction on daily priorities and expectations.

• Coach, train, and provide performance feedback to associates while supporting onboarding and cross-training.

• Maintain required operational and safety documentation and provide accurate end-of-shift updates to supervision.

• Support continuous improvement efforts focused on safety, quality, productivity, and efficiency.

• Experience in DTC, e-commerce, or high-volume fulfillment operations.

• Familiarity with WMS, RF scanners, order-processing systems, and productivity dashboards.

• Basic data and reporting skills with the ability to monitor productivity, quality, and labor utilization.

• Experience training or cross-training warehouse associates.

Don’t meet every single requirement?At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers. Beware of recruiting scams: Mattel will only contact you through official @mattel.com or @smartrecruiters.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.