Lead Person DTC

Mattel, Inc.and Subsidiaries; Jonestown (Lebanon County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Mattel is seeking a Lead Person DTC for Jonestown, PA to manage daily DTC warehouse operations, ensuring safe, accurate, and on-time order processing. You will assign staff, enforce SOPs, and drive KPI performance across the team.

You will coach associates, coordinate with Inventory Control and Planning, and lead continuous improvement initiatives to boost safety, quality, and efficiency in a high-volume fulfillment environment.

Qualifications

• Experience in DTC, e-commerce, or high-volume fulfillment operations.
• Familiarity with WMS, RF scanners, order-processing systems, and productivity dashboards.
• Basic data and reporting skills with the ability to monitor productivity, quality, and labor utilization.
• Experience training or cross-training warehouse associates.

Responsibilities

• Lead daily DTC warehouse and fulfillment operations, ensuring customer orders are processed safely, accurately, efficiently, and on time.
• Assign and balance associates based on workload, staffing, operational priorities, and productivity expectations.
• Enforce warehouse safety standards, PPE requirements, safe equipment operation, and established SOPs.
• Monitor order accuracy, product handling, scanning, staging, quality, and completion against daily goals.
• Track productivity and operational KPIs, identify workflow issues, and elevate or resolve barriers impacting performance.
• Coordinate with supervisors, Inventory Control, Planning, and other warehouse teams to resolve inventory, order, and operational issues.
• Lead shift start-up communication and provide associates with clear direction on daily priorities and expectations.
• Coach, train, and provide performance feedback to associates while supporting onboarding and cross-training.
• Maintain required operational and safety documentation and provide accurate end-of-shift updates to supervision.
• Support continuous improvement efforts focused on safety, quality, productivity, and efficiency.

Skills

DTC operations

e-commerce

data reporting

training

Tools

WMS

RF scanners

order-processing systems

productivity dashboards

Job description

Posting Title Lead Person DTC

Requisition Number R239776

Location Jonestown, Pennsylvania

Job Category Strategy/Planning

CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

• Lead daily DTC warehouse and fulfillment operations, ensuring customer orders are processed safely, accurately, efficiently, and on time.

• Assign and balance associates based on workload, staffing, operational priorities, and productivity expectations.

• Enforce warehouse safety standards, PPE requirements, safe equipment operation, and established SOPs.

• Monitor order accuracy, product handling, scanning, staging, quality, and completion against daily goals.

• Track productivity and operational KPIs, identify workflow issues, and elevate or resolve barriers impacting performance.

• Coordinate with supervisors, Inventory Control, Planning, and other warehouse teams to resolve inventory, order, and operational issues.

• Lead shift start-up communication and provide associates with clear direction on daily priorities and expectations.

• Coach, train, and provide performance feedback to associates while supporting onboarding and cross-training.

• Maintain required operational and safety documentation and provide accurate end-of-shift updates to supervision.

• Support continuous improvement efforts focused on safety, quality, productivity, and efficiency.

• Experience in DTC, e-commerce, or high-volume fulfillment operations.

• Familiarity with WMS, RF scanners, order-processing systems, and productivity dashboards.

• Basic data and reporting skills with the ability to monitor productivity, quality, and labor utilization.

• Experience training or cross-training warehouse associates.

How We Work

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work

This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.