2nd shift Logistics Representative

FTTDC - Ohio Logistics; Village of Horseheads (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Paid vacation and sick time

401(k) plan with strong company match

Bonus opportunities

Job summary

Findlay Tall Timbers Distribution Center seeks a Logistics Customer Service Representative to maintain daily customer communication and coordinate shipments. You will work with trucking partners and update systems as stock is depleted per procedures.

The role requires handling finished goods shipments, ensuring third-party compliance, and supporting warehouse operations with accuracy and focus on service quality.

Qualifications

• High school diploma or GED required.
• Ability to read and understand work instructions.
• Self-motivated with the ability to work independently.
• Basic computer skills including email and Excel.
• Must pass a drug test and maintain a drug-free status.
• Flexibility to accommodate varying schedules based on customer needs.

Responsibilities

• Communicate regularly with coworkers and supervisors to receive direction and coordinate tasks.
• Interact daily with customers and external vendors to ensure high levels of customer satisfaction.
• Maintain a clean and organized workspace in alignment with 5S standards.
• Follow all procedures within the Quality Management System (QMS).
• Coordinate the shipment of finished goods to meet customer demand.
• Use the warehouse management system to schedule shipments accurately, following FIFO guidelines.
• Inform customers of any issues related to shipment timing or scheduling.
• Collaborate with the warehouse team to create customer orders and fulfill customer requests.

Skills

Customer service

Communication

Problem solving

Organizational skills

Time management

Education

High school diploma or GED

Tools

Excel

Email

Warehouse management system

Job description

Logistics Customer Service Representative
Location: Horseheads, NY
Schedule: Monday–Friday
Shift: 2nd Shift (3:00 PM – 11:30 PM)
Pay Range: $16.50 – $21.50 per hour

We offer a competitive benefits package that includes medical, dental, and vision coverage, as well as life and disability insurance. Employees also receive paid vacation, sick time, a 401(k) plan with a strong company match, bonus opportunities, and more.

Company Mission

Our goal is to deliver outstanding warehousing and transportation services while keeping pricing fair and competitive. We achieve this through the innovative contributions of our most valuable asset—our associates.

Joining our team means becoming part of more than just your local workplace—you’ll be part of a diverse and dynamic organization. We value teamwork, recognize dedication and hard work, celebrate diversity, and encourage continuous learning and professional growth.

Position Summary

This role is responsible for maintaining daily communication with customers to ensure all finished goods shipments meet third-party requirements. The position also involves coordinating with trucking companies to properly plan shipments and updating both company and customer systems by removing inventory according to established depletion procedures.

Key Responsibilities

• Communicate regularly with coworkers and supervisors to receive direction and coordinate tasks
• Interact daily with customers and external vendors to ensure high levels of customer satisfaction
• Maintain a clean and organized workspace in alignment with 5S standards
• Follow all procedures within the Quality Management System (QMS)
• Coordinate the shipment of finished goods to meet customer demand
• Use the warehouse management system to schedule shipments accurately, following FIFO (First In, First Out) guidelines
• Inform customers of any issues related to shipment timing or scheduling
• Collaborate with the warehouse team to create customer orders and fulfill customer requests.
• Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory.

Core Competencies

• Ability to work effectively under pressure
• Problem-solving skills
• Customer Oriented
• Organizational skills

Qualifications

• High school diploma or GED required
• Ability to read and understand work instructions
• Self-motivated with the ability to work independently
• Basic computer skills, including email and Excel
• Must pass a drug test and maintain a drug-free status
• Flexibility to accommodate varying schedules based on customer needs
• Ability to work efficiently in a fast-paced environment while maintaining accuracy

Equal Employment Opportunity Statement

Findlay Tall Timbers Distribution Center is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, age, national origin, citizenship, disability, veteran status, genetic information, or any other protected classification under applicable law.